NiCE Cognigy documentation
Platform reference
Look up the resources, developer tools, and voice settings that you use to build on Cognigy, including supported options and available providers.
Resource reference
Node reference
Configure flows with nodes in the Basic, Logic, Voice, Analytics, Service, AI, and other node categories.
Endpoint reference
Explore pre-built Cognigy endpoints including Webchat, Voice Gateway, REST, and third-party integrations.
Handover provider reference
Connect agents to contact centers using Cognigy handover providers.
NLU connector reference
Compare the NLU connectors available in Cognigy, including native and third-party connectors, and learn how to create a custom NLU connector.
LLM providers
Explore the LLM providers that Cognigy supports and how to connect to them.
Developer reference
CLI
Manage Cognigy projects from the command line: clone and restore resources, create snapshots, and deploy agents.
Client libraries
Connect to Cognigy with clients in several languages, including the REST API Client. The clients are hosted on the Cognigy GitHub account.
Extension framework
Build custom extensions with TypeScript, including extension nodes for integrations and knowledge connectors for external knowledge databases.
Voice reference
Voice verbs
Build voice agents with verbs such as dial, hangup, listen, gather, and speech configuration, with code node examples.
Voice events
Capture Voice Gateway events about the call lifecycle, for example, transfer and DTMF input, for analysis in Cognigy Insights.
SIP response codes
Look up SIP response codes from 200 to 603, with meanings and troubleshooting steps.
TTS and STT vendors
Explore the cloud-based and on-premises TTS and STT vendors that Cognigy Voice Gateway supports, with their languages and voices.
SIP trunk providers
Explore SIP trunk providers that are compatible with Cognigy Voice Gateway.