Interaction Panel

Explore the Interaction Panel

To open the Interaction Panel, click

in the upper-right corner. You can open the Interaction Panel from any page within your Project and set the Flow, Locale, and Snapshot you want to test. However, when opened from the Flow Editor, the Interaction Panel uses the current Flow configuration and allows you to follow the Flow execution in real time.

Interaction Panel opened in the Cognigy interface

UI Element	Type	Description
Snapshot	List	This setting is optional. If applicable, you can select the Snapshot of a Project to test your AI Agent.
Locale	List	Define the language your AI Agent should use for testing.
Flow	List	Select the Flow you want to test with the AI Agent.
	Action menu	Use this menu to: Reset Session — clear the chat history in the Interaction Panel. Create Playbook — create a new Playbook for testing conversations. For more information, refer to Playbooks. Create Playbook with Assertions — create a new Playbook with Assertions for in-depth testing. Enable/Disable Debug Mode — toggle the Debug mode. Debug mode is enabled by default.

2. Panel Tabs

Tab	Description
Test	Interact with your AI Agent.
Info	Examine the data stored in the AI Agent’s memory.
Settings	Configure the Interaction Panel.

3. Mode Tabs

Tab	Description
	Test your chat AI Agent in the Chat panel.
	Test your voice AI Agent in the Voice Call panel.
	Monitor your AI Agent in real time in the Live Follow panel.
	Run simulated conversations using LLMs.
	Test your AI Agent using a Playbook.

Configure the Interaction Panel

Settings

Setting	Type	Description
General
NLU Connector	List	Allows you to select third-party NLU engines to use in the Interaction Panel. To install a new NLU engine in Cognigy, go to Build > NLU Connectors and click + New NLU Connector. For more information on how to manage NLU connectors, refer to NLU Connectors. The default is the Cognigy NLU engine.
Text to Speech	Toggle	Allows the AI Agent vocalizes the responses using your browser’s built-in Text-to-Speech (TTS) functionality.
Channel Selection	List	Select the Channels you want to display in the Interaction Panel, such as Webchat, Voice Gateway, Slack, and more. The Show all option is selected by default.
Debug Mode
Debug mode	Toggle	Activates Debug mode.
Node Filter	List	Select the Node types to show in Debug mode.
Chat
Show Data Input	Toggle	Displays the Data Input field below the standard text input field in the Interaction Panel, allowing you to enter JSON data with or without a text message. For example, `{"firstName": "Max", "lastName": "Müller"}`.
Render Markdown	Toggle	Enables Markdown rendering for AI Agent text outputs. Supports basic formatting like italics, bold, links, and headers, as well as advanced features such as tables, footnotes, and nested lists. Formulas aren’t supported. This parameter is disabled by default and matches the behavior of the Webchat v3 Render Markdown option.
Voice Call
Language	List	Select a language for the AI Agent. The supported languages depend on the configured voice provider. The Custom option lets you use a TTS language that isn’t in the list. The format depends on the TTS Vendor, for example, `de-DE`, `fr-FR`, `en-US`.
Voice	List	Select a female or male speaker’s voice. This setting applies to region-specific voices as well. The format depends on the TTS Vendor, for example, `de-DE-ConradNeural`.
Playbooks
Repeat	Toggle	Allows Playbook runs repeatedly until you explicitly stop it. This feature is helpful for testing use cases that need consistent behavior over many interactions.
Delay	Number	Set a waiting time between each Playbook Step execution in milliseconds (ms). The default value is 200 ms.
Advanced
Enable Mocking	Toggle	Activates mocking for chat and simulation mode in the Interaction Panel.
Auto-Move Flow Editor	Toggle	Allows the Flow editor view to automatically: Center on the last executed Node in the current Flow. Open another Flow that is triggered during the Flow execution and centers on the triggered Node. The setting is activated by default.
Auto-Switch Target Flow Selection	Toggle	Automatically switches between Flows in the Interaction Panel when another Flow is opened in the editor. The setting is disabled by default. Example: A project includes two Flows, Flow A and Flow B. The process starts according to Flow A and reaches a step that triggers Flow B. If this setting is activated, Flow B opens in the editor, and the Interaction Panel automatically switches to Flow B in its settings.

Overview

AI Agents

Human Escalation

Platform Features

For Developers

Administration and Installation

Prerequisites

Explore the Interaction Panel

Configure the Interaction Panel

More Information

​Prerequisites

​Explore the Interaction Panel

​Configure the Interaction Panel

​More Information

Prerequisites

Explore the Interaction Panel

Configure the Interaction Panel

More Information