With Live Follow mode, you can monitor conversations between AI Agents and users in real time to debug Flows connected to an Endpoint.
Prerequisites
Restrictions
- Live Follow mode doesn’t display human agent messages.
- Live Follow mode doesn’t support monitoring conversations in Snapshot deployments.
How to Use Live Follow Mode
To use and test Live Follow mode, you first need the user ID of the user you want to follow. To find the user ID, you have the following options:
- On the Logs page in Test > Logs, search for
userId in logs with a info Received message from user log message.
- If you don’t find
userId, navigate to the chat you created via the Endpoint, for example, Webchat, Teams, or Slack. Send a message in this chat, then go back to the Logs page and search for userId.
- To get user ID for Demo Webchat, refer to the Demo Webchat documentation.
Once you have the user ID, follow these steps:
- In the Interaction Panel, open live follow mode by clicking
.
- Paste the user ID into the User ID field and click
.
You can now view and track the user’s real-time conversation from the Interaction Panel. To stop live following, click 
. The following video showcases a voice use case in Live Follow mode:
Last modified on June 10, 2026
