Prerequisites
- Configure an Endpoint for the Flow.
Restrictions
- Live Follow mode doesn’t display human agent messages.
- Live Follow mode doesn’t support monitoring conversations in Snapshot deployments.
How to Use Live Follow Mode
To use and test Live Follow mode, you first need the user ID of the user you want to follow. To find the user ID, you have the following options:- On the Logs page in Test > Logs, search for
userId
in logs with ainfo Received message from user
log message. - If you don’t find
userId
, navigate to the chat you created via the Endpoint, for example, Webchat, Teams, or Slack. Send a message in this chat, then go back to the Logs page and search foruserId
. - To get user ID for Demo Webchat, refer to the Demo Webchat documentation.
- In the Interaction Panel, open live follow mode by clicking
.
- Paste the user ID into the User ID field and click
.