Demo Webchat

Cognigy Demo Webchat lets you test Webchat integrations with various providers, including handover providers, and preview the appearance of your Webchat before you deploy it in a production environment. Use it to check that your Webchat works as expected and looks the way you want before launch.

Use Demo Webchat

To start using Demo Webchat, follow these steps:

In the navigation menu of the project, go to Deploy > Endpoints.
On the Endpoints page, select an existing Webchat endpoint or create a new one by clicking + New endpoint.
In the endpoint editor, click the preview bar on the right with the icon. The live preview section opens.
In the live preview section, click .

The Demo Webchat page displays a website that contains the Webchat widget you configured in the endpoint settings.

Manually define the user ID

By default, when you load the Webchat widget, you are assigned a random user id that is stored in local memory, ensuring that you have the same user id the next time you use the Webchat. To test your Webchat as an end user, define the user id by adding ?user=<user-id> to the Demo Webchat URL. For example, in the https://webchat-trial.cognigy.ai/v2/7e466a9d76611d8decbd15f366f607345efc36805c4e7cff25789ec91ee66457?user=test URL, the user id is set to test. To create a new session for the existing user, use ?user=<old-user-id>&sessionId=<new-user-id>. To locate the user id of past conversations, go to Manage > Contact Profiles.

Demo Webchat settings

The following settings are in the Demo Webchat settings section on the Layout tab of the Webchat v3 endpoint and only affect the integrated Demo Webchat page. The speech settings are an exception: they’re located on the Behavior tab and apply to both Demo Webchat and production Webchat.

Parameter	Type	Description
Activate Demo Webchat	Toggle	Makes Demo Webchat available for testing the endpoint settings.
Activate speech-to-text	Toggle	Allows users to dictate messages using their device microphone. This parameter is located in the Webchat behavior settings. Mozilla Firefox doesn’t support this parameter.
Activate text-to-speech	Toggle	Activates voice responses for the agent. This parameter is located in the Webchat behavior settings.
Background image	URL	The image displayed behind the Webchat widget.
Webchat position	Select	The position of the Webchat widget on the page. Select Centered or Bottom right.
Use custom Webchat bundle	Toggle	Overrides the default Webchat bundle with your own. This is an advanced feature. Some endpoint configurations might not work if your Webchat bundle doesn’t support them.
Custom Webchat bundle URL	URL	This parameter appears if Use custom Webchat bundle is activated. Specify the URL of a self-compiled and modified Webchat version. The URL should lead to an accessible cloud storage location that contains your compiled `webchat.js` or `webchat.legacy.js` file.

More information

Webchat v3: endpoint configuration

Overview

Set up

Miscellaneous

Use Demo Webchat

Manually define the user ID

Demo Webchat settings

More information

​Use Demo Webchat

​Manually define the user ID

​Demo Webchat settings

​More information

Use Demo Webchat

Manually define the user ID

Demo Webchat settings

More information