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Cognigy Webchat v3 is compatible with the browsers listed in the table. The table refers to the current and previous major versions of each browser, including all their minor and patch releases. For example, if the current version is Chrome 120, Webchat v3 supports 120.x.x and 119.x.x, but 118.x.x and earlier aren’t supported.
BrowserVersions
Google ChromeThe latest version and one previous version.
Mozilla FirefoxThe latest version and one previous version.
Microsoft EdgeThe latest version and one previous version.
SafariThe latest version and one previous version. 1
Note that some browsers may not support certain Webchat features. For example, the Enable speech-to-text feature, which adds a microphone button to the Webchat interface, is unavailable in Mozilla Firefox as voice input is not yet implemented in that browser.
1: Cognigy only supports Websockets on Safari, which means that the fallback to long-polling is not allowed.