Examples
Examples
The conversation limits and specific queue behavior may vary depending on the Live Agent configuration and settings in use.Example 1Conditions:
- Conversations are assigned to an agent, but the agent still needs to send the first reply.
- The Conversation limit is set to 2 conversations per agent.
- There is one online agent available.
- 3 conversations are created.
- Conversations are assigned to an agent, but the agent still needs to send the first reply.
- The Conversation limit is turned off, meaning there is no limit on the number of conversations per agent.
- There is 1 online agent available.
- 3 conversations are created.
- Both settings in the Inbox are activated: Automatic Conversation Assignment and Consider Conversation Priority.
- Conversations are assigned to an agent, but the agent still needs to send the first reply.
- The Conversation limit is set to 2 conversations per agent.
- There is one online agent available.
- 3 conversations with different priorities are created:
- Conversation 1 is Medium.
- Conversation 2 is Low.
- Conversation 3 is High.