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Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released.
Cognigy Live agent settings offer many features, such as team and inbox management, automation rules, canned responses, attachments, audit logs, and account settings. These capabilities can significantly improve customer interactions and enhance support efficiency. Live Agent settings include the following sections: