Cognigy Demo Webchat provides the opportunity to test webchat integrations with various providers, including handover providers, and also allows you to preview the appearance of your webchat before deploying it in a production environment. Demo Webchat is a valuable tool for testing and customization, ensuring that your Webchat functions according to your expectations and looks the way you want it to before launching it.
Using Demo Webchat¶
To start using Demo Webchat, follow these steps:
- Open the Cognigy.AI interface.
- Go to Build > Endpoints.
- On the Endpoints page, select existing Webchat Endpoint or create a new one by clicking + New Endpoint.
- In the upper-right corner of the Endpoint editor, click Open Demo Webchat.
The Webchat Demo Page will display a website that contains a Webchat you have configured in the Webchat settings within the Endpoint in Cognigy.AI.
Manually Defining the User ID¶
By default, when you load the Webchat, you are assigned a random
user id that is stored in local memory, ensuring that you have the same
user id the next time you use the Webchat.
To test your Webchat as an end user, define the
user id by adding
?user=<user-id> to the Demo Webchat URL.
For example, in the
user id is set to
To create a new session for the existing user, use
To locate the
user id of past conversations,
Navigate to 'Manage > Contact Profiles.
Demo Webchat Settings¶
These configuration options within the Webchat Endpoint will only have an effect on the integrated Demo Webchat page.
|Enable Demo Webchat
|Enables or disables the integrated Demo Webchat for this Endpoint.
|Toggle whether the Webchat should feature a microphone button.
|Toggle whether the Webchat should read all bot messages aloud.
|The image that will be displayed behind the Webchat.
|Determines where on the page to position the Webchat: center or bottom right.
|Use Custom Webchat Bundle URL
|This is an advanced feature. Some Endpoint configurations might not work as they might not be supported in your Webchat Bundle.
|Custom Webchat Bundle URL
|This field available only when the Use Custom Webchat Bundle URL is acrivated. You can specify a new URL of Webchat if you want to use customized Webchat by modifying the Webchat source code. The URL should have the following format:
url.to is a storage for your plugin, for example, Amazon S3, and
package-name is a name of your package, for example