> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.
# API Functions
Updated in 2025.24
In a Code Node, you can use the functions of the `api` classes. These functions are also available in Extension Nodes. For example, you can use the `api` object to execute `api.say()`.
Previously, you could use both `actions` and `api`. Now, only `api` is supported. Use `api` functions for all implementations.
## CognigyScript
Use these functions to parse and evaluate CognigyScript expressions in text or conditions at run-time.
Parses CognigyScript text or conditions.
**Parameters**
| Parameter | Type | Description |
| --------- | ------- | ---------------------------------------------- |
| text | string | The text containing CognigyScript expressions. |
| condition | boolean | The CognigyScript condition to evaluate. |
**Returns**
`string`
**Example**
```js theme={null}
// Parse CognigyScript as text
const parsedText = api.parseCognigyScript(
"Hello {{cc.text}}, welcome!",
false
);
api.say(parsedText);
// Parse CognigyScript as a condition
const parsedCondition = api.parseCognigyScript(
"{{input.currentTime.year > 2024}}",
true
);
if (parsedCondition === "true") {
api.say("Condition is true");
} else {
api.say("Condition is false");
}
```
Evaluates a CognigyScript expression and returns a `true` or `false` value.
CognigyScript allows you to embed expressions like `{{context.value > 5}}` within strings. This function extracts and evaluates such an expression, used in logic checks for Flows, conditions, or custom functions.
This function is useful for dynamically checking conditions at run-time based on session data and information from the Input, Context, or Profile objects.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ---------------------------------------- |
| condition | string | The CognigyScript condition to evaluate. |
**Returns**
`string`
**Example**
```js theme={null}
const parseCognigyScriptCondition = api.parseCognigyScriptCondition(
"{{input.currentTime.year > 2024}}"
);
api.say(`${parseCognigyScriptCondition}`);
```
Parses and renders a text string containing CognigyScript expressions. Each CognigyScript expression, for example, `{{cc.userName}}`, is evaluated using the current execution context.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ---------------------------------------------- |
| text | string | The text containing CognigyScript expressions. |
**Returns**
`string`
**Example**
```js theme={null}
const output = api.parseCognigyScriptText("Hello {{cc.text}}, welcome to {{cc.city}}!");
api.say(`The current state is: ${output}`);
```
## Contact Profiles
Use these functions to activate, deactivate, delete, merge, and update Contact Profiles during a conversation.
Activates the Contact Profile.
Call this function to reactivate read and write operations on a previously deactivated Contact Profile.
**Parameters**
None
**Returns**
`void`
**Example**
```js theme={null}
// Reactivate a previously deactivated Profile
api.activateProfile();
```
Adds an entry to the `memories` array of the [Profile](/ai/agents/develop/ai-agent-memory/profile) object.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------------------------------------------------- |
| memory | string | The text to add as a new entry in the `memories` array of the Profile object. |
**Returns**
`void`
**Example**
```js theme={null}
api.addContactMemory("ppl");
```
Deactivates the Contact Profile. While the Contact Profile is deactivated, no data can be read from or written to the Contact Profile.
**Parameters**
None
**Returns**
`void`
**Example**
```js theme={null}
// Deactivate a Contact Profile
api.deactivateProfile();
```
Permanently deletes the Contact Profile from the system.
**Parameters**
None
**Returns**
`void`
**Example**
```js theme={null}
// Delete the Contact Profile
api.deleteProfile();
```
Merges the current Contact Profile with another one.
This function is useful for combining duplicate Contact Profiles or moving data between users.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | -------------------------------------------- |
| contactId | string | The ID of the Contact Profile to merge into. |
**Returns**
`void`
**Example**
```js theme={null}
api.mergeProfile("c-89374201a7bd5a9e4");
```
Updates a value in the current Contact Profile.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------------------- |
| key | string | The key of the Contact Profile field to update. |
| value | any | The value to set for the specified key. |
**Returns**
`void`
**Example**
```js theme={null}
// Update the 'email' field of the current Contact Profile
api.updateProfile("email", "user@example.com");
// Update a custom string field
api.updateProfile("subscriptionStatus", "active");
// Update a numeric field
api.updateProfile("loyaltyPoints", 120);
// Update a boolean field
api.updateProfile("marketingConsent", true);
```
## Context Object
Use these functions to read, write, and reset the Context object so you can store and manipulate conversation-scoped data across Nodes.
Adds a value to the Context object, either replacing an existing value or appending to it as an array.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| key | string | The key to add to the Context object. |
| value | any | The value to assign to the key. |
| mode | string | Determines how the value is added:
`"simple"` – replaces any existing value.
`"array"` – appends to the existing value as an array.
|
**Returns**
`void`
**Example**
```javascript theme={null}
// Simple mode: replaces existing value
api.addToContext("user.city", "Berlin", "simple");
// Context: { user: { city: "Berlin" } }
api.addToContext("user.city", "Munich", "simple");
// Context: { user: { city: "Munich" } }
// Array mode: appends to an array
api.addToContext("user.purchases", "book", "array");
// Context: { user: { purchases: ["book"] } }
api.addToContext("user.purchases", "laptop", "array");
api.addToContext("user.purchases", "coffee", "array");
// Context: { user: { purchases: ["book", "laptop", "coffee"] } }
```
Deletes the key and its value from the Context object.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ---------------------------------------- |
| key | string | The key in the Context object to remove. |
**Returns**
`void`
**Example**
```js theme={null}
api.deleteContext("user.city");
```
Retrieves data from the specified key in the Context object.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------------------------- |
| key | string | The key to retrieve the data from the Context object. |
**Returns**
`any`: The requested context data.
**Example**
```js theme={null}
api.getContext("user.profile.name");
```
Retrieves the current conversation transcript, including the last 10 user inputs and the associated outputs from the AI Agent.
**Parameters**
| Parameter | Type | Description |
| ----------------- | ------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| mode | string | This parameter is optional. Specifies the format of the returned transcript:
`"string"` – returns a plain text version of the conversation.
`"json"` – returns a structured array of message objects. This format is used by default.
|
| options | object | This parameter is optional. An object to configure the retrieved transcript data. |
| options.turnLimit | number | This parameter is optional. Limits the transcript to the most recent N conversational turns. If the parameter is omitted, the full transcript is returned. |
**Returns**
Either the JSON array of conversation entries or the string representation.
JSON:
```json theme={null}
[
{ "source":"user", "text":"hello" },
{ "source":"bot", "text":"You said: hello" },
{ "source":"user", "text":"you are an ai agent" },
{ "source":"bot", "text":"You said: you are an ai agent" },
{ "source":"user", "text":"show transcript" }
]
```
String:
```text theme={null}
- USER: hello
- BOT: You said: hello
- USER: you are an ai agent
- BOT: You said: you are an ai agent
- USER: show transcript
```
**Example**
JSON:
```js theme={null}
// Get the transcript
const transcriptJson = api.getConversationTranscript({ turnLimit: 5 });
// Convert the JSON array to a string
const transcriptJsonPrint= JSON.stringify(transcriptJson, null, 2);
// Send it to the user
api.say(transcriptJsonPrint);
```
String:
```js theme={null}
// Get the transcript
const transcriptString = api.getConversationTranscript("string", { turnLimit: 1 });
// Send it to the user
api.say(transcriptString);
```
Removes information from the Context object either by deleting a key entirely or by removing specific entries from an array stored at that key.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| key | string | The key in the Context object to remove information from. |
| value | any | The value to remove when using `"array"` mode. Ignored in `"simple"` mode. |
| mode | string | Determines how the removal is performed:
`"simple"` – removes the key entirely.
`"array"` – removes only matching values from an array.
|
**Returns**
`void`
**Example**
```js theme={null}
// Simple mode: remove the entire key
api.removeFromContext("user.city", null, "simple");
// Context: { user: { city: undefined } }
// Array mode: remove specific values from an array
api.addToContext("user.purchases", "book", "array");
api.addToContext("user.purchases", "laptop", "array");
api.addToContext("user.purchases", "coffee", "array");
// Remove "laptop" from the purchases array
api.removeFromContext("user.purchases", "laptop", "array");
// Context: { user: { purchases: ["book", "coffee"] } }
```
Resets the Context object for the current conversation. All keys and values added during the conversation are removed.
**Parameters**
None
**Returns**
`void`
**Example**
```js theme={null}
// Remove all context data added during the conversation
api.resetContext();
```
Sets the value for a specific key in the Context object, replacing any existing value.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ------------------------------------- |
| key | string | The key in the Context object to set. |
| value | any | The value to set for the key. |
**Returns**
`void`
**Example**
```js theme={null}
api.setContext("user.city", "Berlin");
```
## Encoding and Decoding
Use these functions to handle string encoding and decoding, such as converting text to Base64 for safe transmission or decoding Base64 strings back to UTF-8.
Base64 decodes a given string.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ------------------------- |
| data | string | The string to be decoded. |
**Returns**
`string`: The decoded string as UTF-8.
**Example**
```js theme={null}
const decoded = api.base64Decode("SGVsbG8sIFdvcmxkIQ==");
api.say(`Decoded string: ${decoded}`);
// Output: "Hello, World!"
```
Base64 encodes a given string.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ------------------------- |
| data | string | The string to be encoded. |
**Returns**
`string`: The base64 encoded string.
**Example**
```js theme={null}
const encoded = api.base64Encode("Hello, World!");
api.say(`Encoded string: ${encoded}`);
// Output: "SGVsbG8sIFdvcmxkIQ=="
```
## Execution Control
Use these functions to control Flow execution, including adding conditional Entrypoints, jumping to specific Nodes or Flows, resetting overrides, stopping execution, and simulating new inputs.
Adds a conditional Entrypoint for the current conversation.
If `{condition}` is met within the next `{retentionTime}` inputs, Flow execution starts at `{entrypoint}`.
**Parameters**
| Parameter | Type | Description |
| ------------- | ------ | ------------------------------------------------------------------------------------------------------------- |
| entrypoint | string | The ID of the Node to execute when the condition evaluates to `true`. |
| retentionTime | number | The number of times this conditional Entrypoint can trigger before it is automatically removed. |
| condition | string | A string expression evaluated. For example, `input.text.includes('@')` checks if the user input contains `@`. |
**Returns**
`void`
**Example**
```js theme={null}
api.addConditionalEntrypoint({
entrypoint: "c40c50f3-2f51-422c-8a3e-748e7cc92ed0",
retentionTime: 2,
condition: "input.text.includes('@')"
});
```
Clears any active overrides for the next Node in the Flow.
This function is useful when you've changed the next Node using the `api.setNextNode` function, and you want to return to the default Flow behavior.
**Parameters**
None
**Returns**
`void`
**Example**
```js theme={null}
// Imagine you previously used api.setNextNode("fallback-node") to redirect the Flow.
// Now, you want to clear that override so the Flow continues as originally defined.
api.resetNextNodes();
```
Sets the Node with the given `nodeId` to be executed immediately after the current one.
This function is used by If and Lookup Nodes to select child Nodes based on their configuration.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ------------------------------------------------------------------------------------------------------------------------------------ |
| nodeId | string | The ID of the Node to execute next. |
| newFlowId | string | The ID of the Flow containing the target Node. This parameter is optional and is required if the target Node is in a different Flow. |
**Returns**
`void`
**Example**
```js theme={null}
// The current Node is executing inside a Flow, and you want to control which Node should be executed next based on some logic.
// In this example, the execution will jump to a Node with the nodeId "c4c5c267-55d8-44ae-a123-f351d237f496" immediately after the current Node finishes.
api.setNextNode("c4c5c267-55d8-44ae-a123-f351d237f496");
// To continue the conversation in a different Flow after the current Node, specify both the target nodeId and the flowId.
// The Node with nodeId "c4c5c267-55d8-44ae-a123-f351d237f496" must be marked as an Entrypoint in the target Flow with flowId "67f511b11acdc139f91946b8".
// Execution will jump directly to that Node after the current one finishes.
api.setNextNode("c4c5c267-55d8-44ae-a123-f351d237f496", "67f511b11acdc139f91946b8");
```
Stops the execution of the Flow.
**Parameters**
None
**Returns**
`void`
**Example**
```js theme={null}
api.stopExecution();
```
Restarts Flow execution with a simulated input using the provided text and data.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ---------------------------------------------------------------------- |
| text | string | A simulated input text |
| data | object | A simulated input data object with optional fields and additional keys |
**Returns**
`void`
**Example**
```js theme={null}
api.thinkV2( "Hello, how's the weather?", { location: "Berlin", units: "Celsius" });
```
## Input and Output
Use these functions to enrich the Input object and send text or data responses to the user from a Code or Extension Node.
Adds a key-value pair to the Input object.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------- |
| key | string | The key to add to the Input object. |
| value | string | The value to assign to the key. |
**Returns**
`void`
**Example**
```js theme={null}
api.addToInput("username", "John Doe");
```
Executes a basic output to the contact, similar to the Say Node.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------------- |
| text | string | The output text that is sent to the user. |
| data | any | The output data that is sent to the user. |
`_cognigy` is an internal parameter and not part of the public API. This parameter is unsupported and may change without notice.
**Returns**
`void`
**Example**
```js theme={null}
// Send text with additional data
api.say("Hello, this is a message from the Code Node!", { customData: 123 });
// `api.output` is an alias of `api.say`
api.output("Hello, this is a message from the Code Node!", { customData: 123 });
```
## Logging and Monitoring
Use these functions to write Project logs, send debug messages, inspect LLM token usage, track analytics steps, and configure sensitive logging behavior.
Completes the task. The information that the task has been completed is recorded and is available in Cognigy Insights and the Cognigy.AI OData endpoint.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | --------------------- |
| name | string | The name of the task. |
**Returns**
`void`
**Example**
```js theme={null}
api.completeGoal("Order Pizza");
```
Forwards an error to the Ops Center Error page. Automatically sets the component to `Flow` and the subcomponent to `FlowNodeExecution`.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | --------------------------------------------- |
| title | string | The title of the error to log. |
| projectId | string | The ID of the Project where the error occurs. |
**Returns**
`void`
**Example**
```js theme={null}
api.emitToOpsCenter({
projectId: "6874becb018c552bc267cc51",
title: "Something went wrong",
});
```
Retrieves the LLM token usage information for the current session.
**Parameters**
None
**Returns**
```json theme={null}
{
"llmDisplayName": string,
"providerType": string,
"modelType": string,
"usage": {
"inputTokens": number,
"outputTokens": number
}
}
```
**Example**
```js theme={null}
api.getLLMTokenUsageForSession();
```
Writes a message to the Project logs.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| level | string | The log level. Cognigy.AI includes the following log levels:
`info` — general information about the normal operation of a Flow.
`error` — information about errors that occur during Flow execution.
`debug` — detailed information about Flow execution for debugging purposes.
|
| text | string | The message to write to the logs. |
**Returns**
`void`
**Example**
```js theme={null}
api.log("info", "This is an informational message.");
api.log("error", "An error occurred during Flow execution.");
api.log("debug", "Debugging details for Flow execution.");
```
Sends a debug message. The message is visible only in the Interaction Panel with activated debug mode.
**Parameters**
| Parameter | Type | Description |
| --------- | --------------- | -------------------------------------------------------------------------------------------------------------------- |
| message | string / object | The debug message to log. When logging an object, use `JSON.stringify` to make it readable in the Interaction Panel. |
| header | string | An optional label or header for the log message, used to categorize it in the debug panel. |
**Returns**
`void`
**Example**
```js theme={null}
// Log a simple string
api.logDebugMessage("Flow started successfully", "Flow Info");
// Log multiple variables together
const sessionInfo = { sessionId: "abc123", timestamp: new Date().toISOString() };
const userData = { name: "Alice", age: 25 };
// Combine objects into one for logging
api.logDebugMessage(JSON.stringify({ sessionInfo, userData }, null, 2), "Session & User Info");
```
Configures masking of sensitive data in logs, analytics, and conversation content for the session.
**Parameters**
| Parameter | Type | Description |
| -------------------- | ------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| maskLogging | boolean | Masks sensitive information in system logs on the Logs page. Replaces fields like `userId`, `text`, and `data` with asterisks to protect user privacy. |
| maskAnalytics | boolean | Masks sensitive information in Input, Insights, and Analytics (`inputText`, `inputData`, `userLanguageText`, and user IP). Disables the Intent Trainer because input text isn't stored. Can selectively ignore analytics using a Code Node. |
| maskIPAddress | boolean | This parameter is optional. Masks the user's IP address in the Input object, Insights, and Analytics. IP addresses are replaced with asterisks and aren't available via OData Analytics. |
| disableConversations | boolean | Disables logging of conversation content entirely. No conversation data will be stored. |
| disableIntentTrainer | boolean | This parameter is optional. Disables logging for the Intent Trainer, preventing user input from being stored or used for training intents. |
| traceId | string | This parameter is optional. A unique ID for tracing this API call. Helps track requests in logs and diagnostics without affecting masking or logging behavior. |
**Returns**
`void`
**Example**
```js theme={null}
api.setSensitiveLoggingSettings({
maskLogging: true, // Mask sensitive information in conversation logs
maskAnalytics: true, // Mask sensitive information in analytics and Insights
maskIPAddress: true, // Optional: mask user IP addresses
disableConversations: true, // Disable conversation logging entirely
disableIntentTrainer: true // Disable logging for the Intent Trainer
}, "trace-12345"); // Optional trace ID for debugging
```
Tracks a custom analytics step for the session. Useful for monitoring user interactions or workflow progress.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------------- |
| stepLabel | string | The label of the analytics step to track. |
**Returns**
`void`
**Example**
```javascript theme={null}
// Track that the user reached the "Checkout" step
api.trackAnalyticsStep("Checkout");
```
## States (deprecated)
As of Cognigy.AI 2026.7.0, States are deprecated. The removal of States is planned for Cognigy.AI 2026.12.0. Before the removal, delete your States and retrain your NLU model so it no longer uses state-based Intent masking. For alternative approaches to control Intent recognition, use [Intent Conditions](/ai/platform-features/nlu/intents/conditions).
Use these functions to get, set, and reset the conversation State of a Flow.
Returns the current State of the conversation.
**Parameters**
None
**Returns**
`string`
**Example**
```js theme={null}
// Get the current State of the Flow
const currentState = api.getState();
// Send the State to the user
api.say(`The current state is: ${currentState}`);
```
Resets the State of the Flow to the initial State.
**Parameters**
None
**Returns**
`void`
**Example**
```js theme={null}
api.resetState();
```
Updates the conversation State to a specified State.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------- |
| state | string | The State that should be activated. |
**Returns**
`void`
**Example**
```js theme={null}
// Set the conversation state to "awaiting_input"
api.setState("awaiting_input");
// Verify by getting the current state
const currentState = api.getState();
api.say(`The current state is: ${currentState}`);
```
## xApps
Use these functions to manage conversations with xApps.
Updates the state of the xApp Session for the current conversation. Only works if an xApp Session was started beforehand.
**Parameters**
| Parameter | Type | Description |
| --------------- | ------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| appTemplateId | string | The xApp template identifier. Can be a URL to a hosted xApp template, `generic-html` to load inline HTML with the xApp page SDK, or `null` to close the active xApp page. |
| appTemplateData | object | The data payload passed to the xApp page. For `generic-html`, this must include an `html` field containing the HTML to render. |
**Returns**
`void`
**Example**
```js theme={null}
// Load an xApp template hosted at a URL
api.setAppState("https://my-xapp-template-url", {
my: "xapp-template-data",
});
// Load a generic HTML xApp page
const html = `
Hello, World!
`;
api.setAppState("generic-html", { html });
// Close the active xApp page
api.setAppState(null, {});
```
## Other
Use these functions to manage conversation behavior, such as adding Keyphrases, handling handovers, and localization settings.
Adds a new Keyphrase to a Lexicon.
**Parameters**
| Parameter | Type | Description |
| --------- | --------- | ----------------------------------------------------------------------------------------------------- |
| lexiconId | string | The ID of the Lexicon to which the Keyphrase will be added. |
| keyphrase | string | The primary phrase to add to the Lexicon. |
| tags | string\[] | An array of strings used to categorize or filter the Keyphrase. |
| synonyms | string\[] | An array of strings representing alternative phrases that should be recognized as the same Keyphrase. |
| data | object | This parameter is optional. The custom data associated with the Keyphrase. |
**Returns**
`void`
**Example**
```js theme={null}
// Add a new keyphrase to the existing Lexicon
api.addLexiconKeyphrase(
"6942550bf16d8343c6f1adec",
"password reset",
["account", "security"], // tags
["reset password", "forgot password"], // synonyms
{
priority: "high",
source: "dynamic",
}
);
```
Evaluates a condition based on a rule configuration that follows the `left`, `operand`, `right` pattern. This function works similarly to the If Node. The `left` value is compared with the `right` value using the specified operator, for example, `!=`, `>`, `includes`. If the condition evaluates to `true`, the associated logic or transition is executed.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| left | string | The primary value to be evaluated. |
| operand | string | The comparison operator used to evaluate the relationship between the left and right values. Supported operators:
`eq` – checks if values are equal. Example: `5 eq 5 → true`
`exists` – checks if a value exists. Example: `x exists → true if x is defined`
`nexists` – checks if a value doesn't exist. Example: `x nexists → true if x is undefined`
`isyes` – checks if a value is `"yes"`. Example: `"yes" isyes → true`
`isno` – checks if value is `"no"`. Example: `"no" isno → true`
. |
| right | string | The reference value to compare against the `left` value. This parameter is ignored for operators that check only the state of the left value, such as `exists`, `nexists`, `isyes`, and `isno`. |
**Returns**
`boolean`
**Example**
```js theme={null}
api.evaluateRule({
left: "hello world",
operand: "contains",
right: "hello"
});
```
Initiates a handover to a human agent or another system.
**Parameters**
| Parameter | Type | Description |
| ------------------ | ------ | ----------------------------------------------------------------------- |
| text | string | The message to send to the user. |
| cancelIntent | string | The Intent that will be triggered if the user cancels the handover. |
| unavailable | string | The message shown to the user if no agent is available. |
| unsupportedChannel | string | The message shown if the current channel doesn't support handover. |
| quickReply | string | The text for a quick reply button offered to the user. |
| chatwootInboxId | string | The ID of the Chatwoot inbox where the conversation should be routed. |
| liveAgentInboxId | string | The ID of the Live Agent inbox where the conversation should be routed. |
**Returns**
`void`
**Example**
```js theme={null}
api.handover({
text: "Connecting you to a human agent...",
cancelIntent: "CancelHandover",
unavailable: "No agents are available at the moment.",
unsupportedChannel: "This channel doesn't support handover.",
quickReply: "Talk to an agent",
chatwootInboxId: "chatwoot_123",
liveAgentInboxId: "liveagent_456"
});
```
Sets the Reference ID to specify which Locale is used for localization.
**Parameters**
| Parameter | Type | Description |
| ----------------- | ------ | ------------------------------- |
| localeReferenceID | string | The Locale Reference ID to set. |
**Returns**
`void`
**Example**
```js theme={null}
api.setLocaleReferenceId("b4dc8ff5-bd05-467a-a281-2514122c4aa2")
```
Sets a rating for the conversation to prefill a rating prompt with a specific value or update it based on other actions or user inputs. Using this function, you can collect feedback at specific steps.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ----------------------------------------------------------------------- |
| rating | number | The rating for the conversation: `-1` for negative or `1` for positive. |
| comment | string | Additional information about the rating. |
**Returns**
`void`
**Example**
```js theme={null}
api.setRating({
rating: 1,
comment: "The conversation was helpful."
});
```
Sets the time zone offset from UTC for the session, allowing time-related data to be interpreted correctly. You can view the applied time zone in the Input object under `input.currentTime.timezoneOffset`.
**Parameters**
| Parameter | Type | Description |
| --------- | ------ | ------------------------- |
| offset | number | The time offset in hours. |
**Returns**
`void`
**Example**
```js theme={null}
// Set the session timezone offset to UTC+4
api.setTimezoneOffset(4);
```
## More Information
* [Node Execution API: Function Reference](/ai/for-developers/function-reference/all-functions)