2025.24.1
Cognigy Voice Gateway
Released November 26, 2025Bug Fixes
- Fixed the issue where Microsoft Azure’s speech-to-text functions didn’t work properly by rolling back the FreeSWITCH image from
cognigy.azurecr.io/vg-freeswitch-mrf:2024.24.0tocognigy.azurecr.io/vg-freeswitch-mrf:0.9.3
2025.24.0
Cognigy.AI
Released November 25, 2025Features
Simulator
- Introduced the Simulator for AI Agents. The Simulator is an LLM-powered tool in Cognigy.AI that allows users to model and test full conversational scenarios for LLM-based AI Agents. Use the Simulator to mimic real-world user interactions and evaluate the performance, behavior, and reliability of AI Agents in controlled environments. You can try the Simulator in the trial environment.
New Handover Provider for storm from Content Guru
- Introduced a new handover provider for storm, the contact center platform from Content Guru. With the storm handover connector, you can integrate Cognigy.AI with storm, enabling end users to connect with human agents working in a contact center that uses storm.
Improvements
- Retired Anthropic’s
claude-3-5-sonnet-latest,claude-instant-v1, andclaude-v1-100kmodels - Added
base64Encodeandbase64DecodeAPI functions to Code Nodes - Improved the visibility of hyperlinks in the Interaction Panel
- Added an activity filter on the Contact Profiles page
Bug Fixes
- Fixed the issue where resizing the Marketplace page prevented users from scrolling and displaying all Extensions
- Fixed the issue where icons indicating deprecation and retirement status for LLMs were hidden when the LLM name was longer than the Model Type column on the Large Language Models page
- Fixed the issue where logging in to Cognigy.AI in a second environment with the same domain caused the user to be logged out the user from the first environment due to lack of cookie isolation
- Fixed the issue where users couldn’t add Tool Nodes to LLM Prompt Nodes
- Fixed the issue where a translation for the Generative Conversation Summary Node was missing
- Fixed the issue where dependent Flows didn’t appear in the dependency list while packaging a Voice Gateway Endpoint
- Fixed the issue where the Global Connection page crashed when users with slow connection switched between pages
- Fixed the issue where the collaborator icon on a Node was hidden if there were no conversations on this Node
- Fixed the issue where real-time translations weren’t working as expected when Live Agent sent messages to users
- Fixed the issue where the positioning of the loader in the Knowledge Sources page prevented the the scroll bar of the Knowledge Source list from working
- Fixed the issue where retired models were displayed in Knowledge AI settings
- Fixed the issue where human agent names were shown for Genesys Cloud Open Messaging without customer consent
- Fixed the issue where Azure OpenAI models using API key connections with custom URLs didn’t work properly
Cognigy Live Agent
Released November 25, 2025Improvements
- Added the Profile Language option in the Profile settings to allow the human agent to set their preferred UI language. This option overrides the account language and translates email and push notifications into the selected language
Bug Fixes
- Fixed the issue where the right expanding arrow button of the chat panel wasn’t visible when the Enable overriding AI Copilot preferences and Enable AI Copilot Workspace options were activated
- Fixed the issue where email delivery failed due to names including commas in the From field
Cognigy AI Ops Center
Released November 25, 2025Bug Fixes
- Fixed the issue where the General indicator was highlighted red when other subcomponents indicators were highlighted red
Infrastructure
Voice Gateway
- Improved Websocket stability for keep-alive pings, retries, and message orders