Description
The storm handover provider bridges Cognigy and storm, the contact center platform from Content Guru, enabling end users to connect with human agents working in a contact center that uses storm.Prerequisites
- Access to storm DTA.
Configuration on the Cognigy side
1. Create a handover provider
1. Create a handover provider
To link your Cognigy endpoint to storm:
- Go to Deploy > Handover Providers and click + Create handover provider.
- In the Create handover provider dialog, select storm® and click Create handover provider. The handover provider editor opens.
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In the handover provider editor, configure the following:
- Name — enter a unique name for your handover provider.
- Base API URL — the URL of your configured service in storm.
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Authentication — select a storm connection from the list. Alternatively, click
- Click Save changes.
2. Add a handover to human agent node
2. Add a handover to human agent node
To add a Handover to Human Agent node, follow these steps:
- In the flow editor, add a Handover to Human Agent node.
- Open the node editor and select the storm handover provider from the Handover provider list. Save changes.