Description
The storm handover provider bridges Cognigy.AI and storm, the contact center platform from Content Guru, enabling end users to connect with human agents working in a contact center that uses storm.Prerequisites
- Access to storm DTA.
Configuration on the Cognigy.AI Side
1. Create a Handover Provider
1. Create a Handover Provider
To link your Cognigy.AI Endpoint to storm:
- Go to Deploy > Handover Providers.
- Click + New Handover Provider and select storm® as the handover provider.
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Configure the following fields:
- Base API URL — the URL of your configured service in storm.
-
Storm Authentication — select a storm connection from the list. Alternatively, click
next to the field to add a storm connection. Fill in the following fields:
Field Description Connection name Enter a unique name for your connection. API Secret Enter the API secret for your Content Guru service. API Key Enter the API key for your Content Guru service.
- Click Save to store the configuration.
2. Add a Handover to Agent Node
2. Add a Handover to Agent Node
To add a Handover to Agent Node, follow these steps:
- In the Flow editor, add a Handover to Agent Node.
- Open the Node editor and select the storm handover provider from the Handover Provider list. Save changes.