Description
The storm handover provider bridges Cognigy.AI and storm, the contact center platform from Content Guru, enabling end users to connect with human agents working in a contact center that uses storm.Prerequisites
- Access to storm DTA.
Configuration on the Cognigy.AI Side
- Go to Build > Handover Providers and click + New Handover Provider.
- In the New Handover Provider window, select storm® from the list and name the connector.
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Configure the following fields:
- Base API URL — the URL of your configured service in storm.
- Storm Authentication — select a storm connection from the list. Alternatively, click
next to the field to add a storm connection. Fill in the following fields:
Field Description Connection name Enter a unique name for your connection. API Secret Enter the API secret for your Content Guru service. API Key Enter the API key for your Content Guru service.