Monitoring virtual agent performance and usage is a critical component of conversational AI project implementation. To achieve this, Cognigy.AI provides a built-in Agent Dashboard alongside offering the full agent analytics data via the Cogngiy OData Endpoint.
The analytics dashboard is available for each agent created in an organization. The dashboard can be accessed from the agent home screen by clicking on the preview widget.
Cognigy Helpcenter article
Head over to Analytics Dashboard for more information.
Connect with Dashbot and Chatbase¶
Any Cognigy.AI endpoint can be natively connected to third-party analytics vendors Dashbot or Chatbase.
Dashbot & Chatbase via Cognigy.AI Endpoints
Find out more information here.
OData Analytics Endpoint¶
Cognigy.AI exposes all agent analytics data to an OData feed that allows administrators to import agent performance data into external data visualization tools for building custom dashboards.
OData Analytics Endpoint
Head over to OData Analytics Endpoint for more information.