Monitoring virtual agent performance and usage is a critical component of conversational AI project implementation. To achieve this, Cognigy.AI provides a built-in Agent Dashboard alongside offering the full agent analytics data via the Cognigy OData Endpoint.
The analytics dashboard is available for each agent created in an organization. The dashboard can be accessed from the agent home screen by clicking on the preview widget.
Cognigy HelpCenter article
Connect with Dashbot and Chatbase¶
Any Cognigy.AI endpoint can be natively connected to third-party analytics vendors Dashbot or Chatbase.
OData Analytics Endpoint¶
Cognigy.AI exposes all agent analytics data to an OData feed that allows administrators to import agent performance data into external data visualization tools for building custom dashboards. For more information, see OData Analytics Endpoint.