> ## Documentation Index > Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt > Use this file to discover all available pages before exploring further. # Other Operations Updated in 4.72 Live Agent has been put in maintenance mode. The product will continue to be maintained in the foreseeable future. Users can continue to fully rely on Live Agent being available. In future releases, only security updates and bug fixes will be provided; no new features will be released. In Live Agent, you can mute or unmute, send transcripts via email, clear chat history, and enable agent masking. These actions make managing conversations more efficient, organized, and user-friendly. ## Mute Conversations To mute a conversation, do the following: 1. In the left-side menu of the Live Agent interface, select **Conversations**. 2. In the **Inboxes** column, select an Inbox. 3. Select a conversation. 4. In the upper-right corner of the Conversation page, click mute conversation. No audio messages can then be sent or received in this chat. ## Unmute Conversations To unmute a conversation, do the following: 1. In the left-side menu of the Live Agent interface, select **Conversations**. 2. In the **Inboxes** column, select an Inbox. 3. Select a conversation. 4. In the upper-right corner of the Conversation page, click unmute conversation. Audio messages can then be sent or received again in this chat. ## Send Conversation Transcripts by Email To send a copy of the current conversation by email, do the following: 1. In the left-side menu of the Live Agent interface, select **Conversations**. 2. In the **Inboxes** column, select an Inbox. 3. Select a conversation. 4. In the upper-right corner of the Conversation page, click send transcript. A screen opens up which allows sending a conversation transcript as email to human agents in a team. The chat transcript can also be sent to the customer or another selected email address. 5. Select your desired option and click **Submit**. A confirmation message appears: `The chat transcript was sent successfully`. The chosen recipient receives the chat transcript in their email inbox. ## Clear Conversation History To clear a chat history, the `Administrator` or `Supervisor` role is required. To send a copy of the current conversation by email, do the following: 1. In the left-side menu of the Live Agent interface, select **Conversations**. 2. In the **Inboxes** column, select an Inbox. 3. Select a conversation. 4. In the upper-right corner of the Conversation page, click clear conversation history. Live Agent deletes the selected conversation history. ## Enable Agent Masking in Conversations If you don't want the end user to see the name and image of the human agent in the chat, ask your administrator to enable the **Agent masking** option in the Account Settings. Activating the **Enable Agent masking** setting masks all agent's personal information, such as name, email, and profile images. For example, the agent name **Max Mustermann** would turn into **Agent x4gH5tZ**. Only the agent himself can see the clear name. Only the agent can see the original name, so there's no way for anyone else in your organization or the end user to link the masked name to a real human agent. For more information, read the [Account Settings](/live-agent/settings/account-settings) documentation. ## Expand or Collapse the Chat Area To change the size of the conversation chat area, select one of the following options: * To expand the chat area, click expand in the upper-left corner of the chat screen. * To collapse the chat area, click collapse in the upper-left corner of the chat screen. This feature can be particularly useful if you want to use the [Agent Copilot](/live-agent/assistants/agent-copilot) workspace within your conversation.