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As part of our ongoing efforts to rebrand and improve our product offerings, the Agent Assist services were renamed to AI Copilot. This guide provides step-by-step instructions for customers to update the DNS names for the agent-assist-backend and agent-assist-frontend services.
The rebranding from Agent Assist to Agent Copilot requires a DNS name change for both the backend and frontend services. This change must be completed before executing the helm upgrade command for the next release. The objective is to transfer the existing DNS names to the legacyHost field and introduce new DNS names in the host field in the values.yaml file.
This DNS name change is meant to minimize service interruptions. Agent Copilot sessions will remain active for 7 days, giving you enough time to apply the change and transition smoothly to the new DNS names.

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Prerequisites

  • Cognigy.AI Helm chart version 4.68.0 or higher is required.

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Pre-Migration Tasks

  • Ensure you have administrative access to your DNS settings.
  • Back up your current values.yaml file.

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Update values.yaml

In the top-level ingress section of your values.yaml file, find the agentAssistBackend and agentAssistFrontend blocks. In these blocks, specify the new DNS names while retaining the old (legacy) ones for the transition period. The example of how to update the values.yaml file: 
agentAssistBackend:
  host: "new-ai-copilot-backend.example.com" # Set your new DNS name here
  legacyHost: "existing-agent-assist-backend.example.com" # Move the current DNS name here
  tls:
    enabled: true/false # Reflect your current TLS setting
    existingSecret: "your-existing-tls-secret" # If TLS is enabled, specify the secret

agentAssistFrontend:
  host: "new-ai-copilot-frontend.example.com" # Set your new DNS name here
  legacyHost: "existing-agent-assist-frontend.example.com" # Move the current DNS name here
  tls:
    enabled: true/false # Reflect your current TLS setting
    existingSecret: "your-existing-tls-secret" # If TLS is enabled, specify the secret

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Validate DNS Configuration

Ensure the new DNS names are correctly configured in your DNS provider’s settings. Before proceeding with the Helm upgrade, you must have the new DNS names resolved properly.

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Migration Process

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Execute Helm Upgrade

Once you’ve updated your values.yaml file with the new and legacy DNS names, proceed with the Helm upgrade command to apply the DNS changes to your environment. 
    helm upgrade --install --namespace cognigy-ai cognigy-ai oci://cognigy.azurecr.io/helm/cognigy.ai --version <helm-chart-version> --values cognigy-ai-values.yaml
Replace <helm-chart-version> with the version of the Helm chart you are using. The migration guide is based on the assumption that you are using at least version 4.68.0 of the Helm chart.

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Monitor the Transition

After the upgrade, monitor the services to ensure they are accessible via both the new and legacy DNS names. This dual accessibility ensures that ongoing sessions are not interrupted during the transition period.

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Post-Migration

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Transition to New DNS Names

Once you have confirmed that the new DNS names are fully operational and all Agent Copilot sessions have migrated (usually after 7 days), finalize the transition by removing the legacy DNS names from your DNS provider’s settings. The migration is now complete. By following these steps, you have successfully transitioned your services to the new DNS names as part of the rebranding to Agent Copilot, with minimal impact on your operations.