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The Agent Copilot workspace is a web-based application that provides customer service agents with AI-powered assistance during their interactions with customers. It can be deployed in various ways to suit your contact center’s architecture and requirements.

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Deployment Options

The Agent Copilot workspace is designed for flexible integration into any contact center environment. Depending on your needs, it can be deployed in two primary ways:
  • Standalone Deployment: The Agent Copilot workspace can be used as a standalone application, accessible via a web browser.
  • Embedded Deployment: The workspace can be embedded directly into an existing third-party application, such as a contact center agent desktop. This provides a seamless user experience for agents.

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Integrations

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Native Integrations

Cognigy also provides out-of-the-box native integrations for the following contact centers, simplifying the setup process and ensuring a streamlined connection.

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Custom Integration

For all contact centers, the Agent Copilot workspace can be integrated via a custom integration. This approach gives you full control over how the workspace is configured and deployed within your specific environment.