- NiCE CXone Agent Assist Hub (AAH)
- LINE
- Facebook (Meta) Messenger
- 8x8
- Voice Gateway
- Slack
- Sunshine Conversations
- Socket.IO
- Azure Bot Services
- Genesys
- Webhook
- Webchat v3
Parameters
| Parameter | Type | Description |
|---|---|---|
| Copilot Type | Selector | Sets the one of the following options:
|
| Copilot Flow | Selector | Sets the Flow in which you the Agent Copilot workspace or the Agent Copilot Whisper is configured. |
| Copilot Config | Selector | Sets the configuration for the Agent Copilot workspace. Valid for workspaces configured via API. |
| Enable Copilot Authentication | Toggle | Toggle to activate JSON Web Token authentication for Agent Copilot. |
| Agent Copilot Authentication | Selector | Sets the JWT connection to use for authentication. Click
|
| Accept Only JWT Requests | Toggle | Activate the Accept Only JWT Requests option to block any requests to the Agent Copilot URL that donโt contain a valid JWT. This parameter is deactivated by default. Activating this parameter is useful for security reasons because it ensures that access requests that include only the user and session IDs are blocked. |