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The Handover Providers section in the Endpoint settings has been deprecated in 4.97. The removal date is September 2025. We encourage you to try our new Handover Providers interface, which offers greater flexibility for managing your integration with contact centers. For a smooth migration, refer to the migration guide.
The LINE Endpoint enables you to connect your AI Agent to the LINE platform.

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Prerequisites

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Restrictions

  • The LINE Messaging API requires you to follow rules that might block some messages. Check your Node settings with the Line Messaging API requirements to ensure all messages are delivered.

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Generic Endpoint Settings

Learn about the generic Endpoint settings on the following pages:

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Specific Endpoint Settings

ParameterDescription
Channel Access TokenThe token obtained from your Line Developer account for each deployed channel. It is linked to the Channel Secret.
Channel SecretThe secret associated with the Channel Access Token and also obtained from your Line Developer account for each deployed channel.

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How to Set Up

  1. Log in to the LINE Developers Console.
  2. Create a new provider (if needed).
  3. Create a new Messaging API channel under that provider.
  4. Copy the values from the Channel Secret and Channel Access Token fields for later use.
  1. In the left-side menu of your Project, click Deploy > Endpoints.
  2. On the Endpoints page, click + New Endpoint.
  3. In the New Endpoint section, do the following:
    1. Select the Line Endpoint type.
    2. Specify a unique name.
    3. Select a Flow from the list. Save changes.
  4. Go to the Configuration Information section and copy the URL from the Endpoint URL field.
  1. Go back to the LINE Developers Console.
  2. Open your Messaging API channel settings.
  3. Find the Webhook URL field and paste the Cognigy.AI Endpoint URL you copied.
  4. Enable the webhook by toggling the Use webhook switch. Test the webhook.
  1. In the Cognigy.AI interface, open the LINE Endpoint configuration.
  2. Fill in the Channel Secret and Channel Access Token fields. Save changes.

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More Information

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