
Prerequisites
- Access to the Dialogflow platform.
- A fallback intent named Default Fallback Intent in Dialogflow with webhooks enabled.
- For Phone Gateway, a configured Dialogflow Phone Gateway and a connected phone number.
Generic Endpoint Settings
Learn about the generic Endpoint settings on the following pages:- Endpoints Overview
- NLU Connectors
- Data Protection & Analytics
- Real-Time Translation Settings
- Transformer Functions
Specific Endpoint Settings
Dialogflow Settings
Dialogflow Settings
Parameter | Description |
---|---|
Reparse Slots | A toggle that lets you combine Dialogflow and Cognigy NLU. This feature allows slots found by Dialogflow to be passed to Cognigy.AI and further processed by its NLU. |
How to Set Up
On the Dialogflow Side
1. Access an Agent
1. Access an Agent
- Log in to Dialogflow, then select your agent.
- Ensure intents are configured.
- Create an intent named Default Fallback Intent.
- In the Fulfillment section of your Dialogflow agent, enter the Endpoint URL to enable webhooks.
2. Set up Integrations
2. Set up Integrations
- Choose from supported integrations:
- Built-in Telephony: AudioCodes, Avaya, Genesys, SignalWire, Voximplant.
- Dialogflow Built-in: Messenger, Phone Gateway, Web Demo, Facebook, Google Assistant (legacy), and more.
- Google-contributed Open Source: Kik, Skype, Twilio, Viber, and more.
- Then, follow Dialogflow’s instructions to enable Google Actions Account linking.
On the Cognigy.AI Side
1. Create a Dialogflow Endpoint
1. Create a Dialogflow Endpoint
- In the left-side menu of your Agent, click Deploy > Endpoints.
- On the Endpoints page, click + New Endpoint.
- In the New Endpoint section, do the following:
- Select the Dialogflow Endpoint type.
- Specify a unique name.
- Select a relevant Flow from the list. Save changes.
- Copy the URL from the Endpoint URL field.
2. Handle the `TELEPHONY_WELCOME` Message
2. Handle the `TELEPHONY_WELCOME` Message
- In your Flow, add a Once Node or an Intent rule that triggers on
TELEPHONY_WELCOME
and greet the user, for example,Welcome to our service! How can I help you today?
.