Avaya CPaaS

Specific Endpoint Settings

In the Avaya CPaaS Endpoint, you can customize the setup of conversations with Avaya CPaaS.

Avaya Settings

Setting	Description
STT + TTS Language	The language that Avaya CPaaS should use to read out the outputs from the bot.
Voice	The voice to use with Avaya CPaaS.
Avaya CPaaS Token	An optional security token from Avaya CPaaS to validate that the request doesn’t come from a third party.

Gather Settings

Setting	Description
Action URL	The URL Avaya CPaaS will use to send the user inputs. Leave empty to send requests to the Avaya CPaaS Endpoint.
Input Type	The types of input Avaya CPaaS should accept. Default is `digits + voice`.
Hints	A list of words or phrases that Avaya CPaaS will listen for. Separate each item with a comma.
Method	The HTTP request method used to contact the Action URL. The default value is `POST`.
Timeout	Time in seconds the user has to answer before the call disconnects. The default value is `30`. Note that the timer starts as soon as the bot begins speaking.
Finish On Key	The key the user should press to submit input via DTMF.
Num digits	The maximum number of digits the user can enter.

How to Set Up

Setup on the Cognigy.AI Side

Create an Avaya CPaaS Endpoint

In the left-side menu of the Cognigy.AI Project, go to Deploy > Endpoints.
On the Endpoints page, click + New Endpoint.
In the New Endpoint section, do the following:
1. Select the Avaya CPaaS Endpoint type.
2. Add a unique name.
3. Select a relevant Flow from the list.
Copy the Endpoint URL for later use in the Avaya CPaaS phone number configuration.

Setup on the Avaya CPaaS Side

Configure Avaya CPaaS

To connect the Avaya CPaaS Endpoint in Cognigy.AI to a phone number in Avaya CPaaS, enter the Endpoint URL in the Voice Request URL field within the Avaya CPaaS phone number configuration.

Overview

AI Agents

Human Escalation

Platform Features

For Developers

Administration and Installation

Prerequisites

Generic Endpoint Settings

Specific Endpoint Settings

How to Set Up

Setup on the Cognigy.AI Side

Setup on the Avaya CPaaS Side

More Information

​Prerequisites

​Generic Endpoint Settings

​Specific Endpoint Settings

​How to Set Up

​Setup on the Cognigy.AI Side

​Setup on the Avaya CPaaS Side

​More Information

Prerequisites

Generic Endpoint Settings

Specific Endpoint Settings

How to Set Up

Setup on the Cognigy.AI Side

Setup on the Avaya CPaaS Side

More Information