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The Avaya CPaaS Endpoint enables you to connect your AI Agent to Avaya CPaaS.

Prerequisites

Generic Endpoint Settings

Learn about the generic Endpoint settings available on the following pages:

Specific Endpoint Settings

In the Avaya CPaaS Endpoint, you can customize the setup of conversations with Avaya CPaaS.
SettingDescription
STT + TTS LanguageThe language that Avaya CPaaS should use to read out the outputs from the bot.
VoiceThe voice to use with Avaya CPaaS.
Avaya CPaaS TokenAn optional security token from Avaya CPaaS to validate that the request doesn’t come from a third party.
SettingDescription
Action URLThe URL Avaya CPaaS will use to send the user inputs. Leave empty to send requests to the Avaya CPaaS Endpoint.
Input TypeThe types of input Avaya CPaaS should accept. Default is digits + voice.
HintsA list of words or phrases that Avaya CPaaS will listen for. Separate each item with a comma.
MethodThe HTTP request method used to contact the Action URL. The default value is POST.
TimeoutTime in seconds the user has to answer before the call disconnects. The default value is 30. Note that the timer starts as soon as the bot begins speaking.
Finish On KeyThe key the user should press to submit input via DTMF.
Num digitsThe maximum number of digits the user can enter.

How to Set Up

Setup on the Cognigy.AI Side

  1. In the left-side menu of the Cognigy.AI Project, go to Deploy > Endpoints.
  2. On the Endpoints page, click + New Endpoint.
  3. In the New Endpoint section, do the following:
    1. Select the Avaya CPaaS Endpoint type.
    2. Add a unique name.
    3. Select a relevant Flow from the list.
  4. Copy the Endpoint URL for later use in the Avaya CPaaS phone number configuration.

Setup on the Avaya CPaaS Side

To connect the Avaya CPaaS Endpoint in Cognigy.AI to a phone number in Avaya CPaaS, enter the Endpoint URL in the Voice Request URL field within the Avaya CPaaS phone number configuration.

More Information

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