AudioCodes

As of April 2025, the AudioCodes Endpoint is deprecated. The full removal of the AudioCodes Endpoint is planned for Q2 2026. Migrate to the Voice Gateway Endpoint before the removal date.

The AudioCodes Endpoint enables you to connect your AI Agent to your contact center or other phone numbers using the AudioCodes platform. This Endpoint allows your customers to speak with your AI Agents instead of using a chat.

Prerequisites

A Flow configured with AudioCodes or Voice Generic Nodes.
To link the AudioCodes Endpoint to a phone number, contact your Cognigy representative to provision and configure a Voice Gateway instance.
The Cognigy AudioCodes Endpoint is 100% compatible with AudioCodes VoiceAI Connect, where you can sign up for free and get a phone number within minutes.

Generic Endpoint Settings

Learn about the generic Endpoint settings on the following pages:

Specific Endpoint Settings

Voice Gateway Settings

Parameter	Description
Async Mode	When async mode is enabled for the AudioCodes Endpoint, outputs are sent directly as they are processed in a Flow. This mode is useful when the Flow needs to send an HTTP request. When async mode is off, outputs are sent only after the entire Flow has finished processing the input. The Inject and Notify feature only works when async mode is enabled.

How to Set Up

Configuration on the Cognigy.AI Side

Create an AudioCodes Endpoint

In the left-side menu of the Cognigy.AI Project, go to Deploy > Endpoints.
On the Endpoints page, click + New Endpoint.
In the New Endpoint section, do the following:
1. Select the AudioCodes Endpoint type.
2. Add a unique name.
3. Select a relevant Flow from the list.
(Optional) Activate the Async Mode setting.

Additional Information

Call Metadata

AudioCodes identifies information about the caller and adds it to the Input object as input.data.numberMetaData.

Parameter	Type	Description	Example
`number`	string	The complete phone number of the caller, including the country code.	`+4921154591991`
`country`	string	The 2-letter ISO country code.	`DE`
`countryCallingCode`	string	The country calling code (without the `+` sign).	`49`
`nationalNumber`	string	The national number, excluding the country code and leading zero.	`21154591991`
`valid`	boolean	Indicates whether the phone number is valid.	`true`
`type`	string	The type of phone number. Possible values: `PREMIUM_RATE`, `TOLL_FREE`, `SHARED_COST`, `VOIP`, `PERSONAL_NUMBER`, `PAGER`, `UAN`, `VOICEMAIL`, `FIXED_LINE_OR_MOBILE`, `FIXED_LINE`, `MOBILE`.	`FIXED_LINE`
`uri`	string	The URI representation of the phone number.	`tel:+4921154591991`

Overview

AI Agents

Human Escalation

Platform Features

For Developers

Administration and Installation

Prerequisites

Generic Endpoint Settings

Specific Endpoint Settings

How to Set Up

Configuration on the Cognigy.AI Side

Additional Information

More Information

​Prerequisites

​Generic Endpoint Settings

​Specific Endpoint Settings

​How to Set Up

​Configuration on the Cognigy.AI Side

​Additional Information

​More Information

Prerequisites

Generic Endpoint Settings

Specific Endpoint Settings

How to Set Up

Configuration on the Cognigy.AI Side

Additional Information

More Information