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The AudioCodes Endpoint was deprecated in April 2025 and will be removed in October 2025. Migrate to the Voice Gateway Endpoint before the removal date.
The AudioCodes Endpoint enables to connect your AI Agent to your contact center or other phone numbers using the AudioCodes platform. This Endpoint allows your customers to speak with your AI Agents instead of using a chat.

Prerequisites

  • A Flow configured with AudioCodes or Voice Generic Nodes.
  • To link the AudioCodes Endpoint to a phone number, contact your Cognigy representative to provision and configure a Voice Gateway instance.
  • The Cognigy AudioCodes Endpoint is 100% compatible with AudioCodes VoiceAI Connect, where you can sign up for free and get a phone number within minutes.

Generic Endpoint Settings

Learn about the generic Endpoint settings on the following pages:

Specific Endpoint Settings

ParameterDescription
Async ModeWhen async mode is enabled for the AudioCodes Endpoint, outputs are sent directly as they are processed in a Flow. This mode is useful when the Flow needs to send an HTTP request.

When async mode is off, outputs are sent only after the entire Flow has finished processing the input.

The Inject and Notify feature only works when async mode is enabled.

How to Set Up

Configuration on the Cognigy.AI Side

  1. In the left-side menu of the Cognigy.AI Project, go to Deploy > Endpoints.
  2. On the Endpoints page, click + New Endpoint.
  3. In the New Endpoint section, do the following:
    1. Select the AudioCodes Endpoint type.
    2. Add a unique name.
    3. Select a relevant Flow from the list.
  4. (Optional) Activate the Async Mode setting.

Additional Information

AudioCodes identifies information about the caller and adds it to the Input object as input.data.numberMetaData.
ParameterTypeDescriptionExample
numberstringThe complete phone number of the caller, including the country code.+4921154591991
countrystringThe 2-letter ISO country code.DE
countryCallingCodestringThe country calling code (without the + sign).49
nationalNumberstringThe national number, excluding the country code and leading zero.21154591991
validbooleanIndicates whether the phone number is valid.true
typestringThe type of phone number. Possible values: PREMIUM_RATE, TOLL_FREE, SHARED_COST, VOIP, PERSONAL_NUMBER, PAGER, UAN, VOICEMAIL, FIXED_LINE_OR_MOBILE, FIXED_LINE, MOBILE.FIXED_LINE
uristringThe URI representation of the phone number.tel:+4921154591991

More Information

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