Bandwidth

The Bandwidth Endpoint enables you to connect your AI Agent to your contact center or other phone numbers using the Bandwidth Voice API. This Endpoint allows your customers to speak with your AI Agents instead of using a chat.

Prerequisites

Access to the Bandwidth Voice API.

Generic Endpoint Settings

Learn about the generic Endpoint settings available on the following pages:

Specific Endpoint Settings

Bandwidth Settings

Parameter	Description
Async Mode	When async mode is enabled for the Bandwidth Endpoint, outputs are sent directly as they are processed in a Flow. This mode is useful when the Flow needs to send an HTTP request. When async mode is off, outputs are sent only after the entire Flow has finished processing the input. The Inject and Notify feature only works when async mode is enabled.

How to Set Up

Configuration on the Cognigy.AI Side

Create a Bandwidth Endpoint

In the left-side menu of the Cognigy.AI Project, go to Deploy > Endpoints.
On the Endpoints page, click + New Endpoint.
In the New Endpoint section, do the following:
1. Select the Bandwidth Endpoint type.
2. Add a unique name.
3. Select a relevant Flow from the list.
(Optional) Activate the Async Mode setting.

More Information

All Endpoints

Last modified on June 15, 2026

Dialogflow

Overview

AI Agents

Human Escalation

Platform Features

For Developers

Administration and Installation

Prerequisites

Generic Endpoint Settings

Specific Endpoint Settings

How to Set Up

Configuration on the Cognigy.AI Side

More Information

​Prerequisites

​Generic Endpoint Settings

​Specific Endpoint Settings

​How to Set Up

​Configuration on the Cognigy.AI Side

​More Information

Prerequisites

Generic Endpoint Settings

Specific Endpoint Settings

How to Set Up

Configuration on the Cognigy.AI Side

More Information