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The Bandwidth Endpoint enables you to connect your AI Agent to your contact center or other phone numbers using the Bandwidth Voice API. This Endpoint allows your customers to speak with your AI Agents instead of using a chat.

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Prerequisites

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Generic Endpoint Settings

Learn about the generic Endpoint settings available on the following pages:

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Specific Endpoint Settings

ParameterDescription
Async ModeWhen async mode is enabled for the Bandwidth Endpoint, outputs are sent directly as they are processed in a Flow. This mode is useful when the Flow needs to send an HTTP request.

When async mode is off, outputs are sent only after the entire Flow has finished processing the input.

The Inject and Notify feature only works when async mode is enabled.

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How to Set Up

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Configuration on the Cognigy.AI Side

  1. In the left-side menu of the Cognigy.AI Project, go to Deploy > Endpoints.
  2. On the Endpoints page, click + New Endpoint.
  3. In the New Endpoint section, do the following:
    1. Select the Bandwidth Endpoint type.
    2. Add a unique name.
    3. Select a relevant Flow from the list.
  4. (Optional) Activate the Async Mode setting.

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More Information