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The Session Management section exists on some Endpoints. Here you can set the session expiration. Once a session has expired, the conversation will restart with the next user input. The following Endpoints support session expiration:
The default session expiration is set to 30 minutes.
You can disable session expiration by setting it to 0. This will prevent a user from having multiple sessions in the Contact Profile, which reduces the Analytics effectiveness.

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Limitations

  • By default, the limit is 30 minutes. For dedicated SaaS and on-premises installations, this value can be overridden if a lower value is set in the Management UI or via the MAX_SESSION_STATE_TTL_IN_MINUTES environment variable.