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The Handover Providers section in the Endpoint settings was deprecated in 4.97. From Cognigy.AI 2026.4 on, the Handover Settings section in the Endpoint settings is in read-only mode. You can’t use this section to configure new handover providers. You can still view configured handover provider settings, but you can’t change them. To configure handover providers, use the Handover Providers interface, which offers greater flexibility for managing your integration with contact centers. For a smooth migration, refer to the migration guide.
Cognigy.AI’s integration with various contact centers enables fast escalation to human agents from any point in chat and call interactions with an AI Agent, ensuring a smooth customer experience.

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Endpoints Compatible with Handover Providers

The Endpoints that support handover are listed below:

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Handover Providers

Endpoints that support handover have a Handover Settings section in their Endpoint settings. In this section, you can select and configure the handover provider to which the user will be forwarded when a Handover to Human Agent Node is triggered. Cognigy.AI offers support for the following handover providers:

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