— supports and converts the output type.
— doesn’t support the output type and falls back to plain text.
- N/A — the output type isn’t applicable for the Endpoint or component.
Component, Endpoint | Text | Text with Quick Replies | Gallery | Text with Buttons | List | Audio | Image | Video | JSON/XML | Adaptive Card (including supported versions) |
---|---|---|---|---|---|---|---|---|---|---|
Components | ||||||||||
Demo Webchat | 1.5 | |||||||||
Interaction Panel | 1.2 | |||||||||
Live Agent | 1.5 | |||||||||
Live Agent (LA) Agent Copilot | 1.5 | |||||||||
Webchat Adaptive Card plugin | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 1.2 | |
Copilot: Adaptive Card Tile | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 1.6 | |
Endpoints | 1.5 | |||||||||
Webchat | 1.5 | |||||||||
Voice Gateway | ||||||||||
JSON | ||||||||||
8x8 | JSON | 1.31 | ||||||||
Alexa | ||||||||||
Avaya CPaaS | XML | |||||||||
Facebook (Meta) Messenger | ||||||||||
Azure Bot Services | JSON | 1.51 | ||||||||
Line | JSON | |||||||||
Microsoft Teams | JSON | 1.51 | ||||||||
RingCentral Engage | JSON | |||||||||
Slack | JSON | |||||||||
Sunshine Conversations | JSON | |||||||||
Twilio | TwiML | |||||||||
Twilio SMS | TwiML | |||||||||
Userlike | JSON | |||||||||
AudioCodes | ||||||||||
Genesys | JSON | |||||||||
Bandwidth | JSON | |||||||||
NICE CXone | JSON |