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Cognigy.AI provides a wide range of Endpoints and components, such as the Interaction Panel, xApp: Show Adaptive Card Node, and Live Agent, for its conversational AI platform. However, not all of these Endpoints and components can correctly convert your content to the intended output type. If the Endpoint or component doesn’t support the selected output type, Cognigy.AI falls back to text as a default output. The following table shows the output types that Cognigy.AI can provide for each Endpoint or component with these notations:
  • positive-mark — supports and converts the output type.
  • negative-mark — doesn’t support the output type and falls back to plain text.
  • N/A — the output type isn’t applicable for the Endpoint or component.
Component, EndpointTextText with Quick RepliesGalleryText with ButtonsListAudioImageVideoJSON/XMLAdaptive Card (including supported versions)
Components
Demo Webchatpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-marknegative-mark1.5
Interaction Panelpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-marknegative-mark1.2
Live Agentpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-marknegative-mark1.5
Live Agent (LA) Agent Copilotpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-marknegative-mark1.5
Webchat Adaptive Card pluginN/AN/AN/AN/AN/AN/AN/AN/Anegative-mark1.2
Copilot: Adaptive Card TileN/AN/AN/AN/AN/AN/AN/AN/Anegative-mark1.6
Endpointsnegative-mark1.5
Webchatpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-marknegative-mark1.5
Voice Gatewaypositive-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-mark
WhatsApppositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markJSONnegative-mark
8x8positive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markJSON1.31
Alexapositive-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-mark
Avaya CPaaSpositive-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-markXMLnegative-mark
Facebook (Meta) Messengerpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-marknegative-marknegative-mark
Azure Bot Servicespositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markJSON1.51
Linepositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markJSONnegative-mark
Microsoft Teamspositive-marknegative-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markJSON1.51
RingCentral Engagepositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markJSONnegative-mark
Slackpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markJSONnegative-mark
Sunshine Conversationspositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markJSONnegative-mark
Twiliopositive-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-markTwiMLnegative-mark
Twilio SMSpositive-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-markTwiMLnegative-mark
Userlikepositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markpositive-markJSONnegative-mark
AudioCodespositive-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-mark
Genesyspositive-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-markJSONnegative-mark
Bandwidthpositive-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-markJSONnegative-mark
NICE CXonepositive-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-marknegative-markJSONnegative-mark

Footnotes

  1. For third-party Endpoints supporting Adaptive Cards, the current version may differ from what is indicated in the table. We recommend verifying the latest Adaptive Card version with your provider or contacting their support service for information on supported versions. 2 3
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