Content Conversion

Cognigy.AI provides a wide range of Endpoints and components, such as the Interaction Panel, xApp: Show Adaptive Card Node, and Live Agent, for its conversational AI platform. However, not all of these Endpoints and components can correctly convert your content to the intended output type. If the Endpoint or component doesn’t support the selected output type, Cognigy.AI falls back to text as a default output. The following table shows the output types that Cognigy.AI can provide for each Endpoint or component with these notations:

— supports and converts the output type.
— doesn’t support the output type and falls back to plain text.
N/A — the output type isn’t applicable for the Endpoint or component.

Component, Endpoint	Text	Text with Quick Replies	Gallery	Text with Buttons	List	Audio	Image	Video	JSON/XML	Adaptive Card (including supported versions)
Components
Demo Webchat										1.5
Simulator										1.5
Interaction Panel										1.2
Live Agent										1.5
Live Agent (LA) Agent Copilot										1.5
Webchat Adaptive Card plugin	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A		1.2
Copilot: Adaptive Card Tile	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A		1.6
Endpoints										1.5
Webchat										1.5
Voice Gateway
WhatsApp									JSON
8x8									JSON	1.3¹
Alexa
Avaya CPaaS									XML
Facebook (Meta) Messenger
Azure Bot Services									JSON	1.5¹
Line									JSON
Microsoft Teams									JSON	1.5¹
RingCentral Engage									JSON
Slack									JSON
Sunshine Conversations									JSON
Twilio									TwiML
Twilio SMS									TwiML
Userlike									JSON
AudioCodes
Genesys									JSON
Bandwidth									JSON
NiCE CXone									JSON

¹: For third-party Endpoints supporting Adaptive Cards, the current version may differ from what is indicated in the table. We recommend verifying the latest Adaptive Card version with your provider or contacting their support service for information on supported versions.

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