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2025.22.0

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Cognigy.AI

Released October 28, 2025

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Features

Cognigy AI Operations Center (AI Ops Center)
With AI Ops Center, you can monitor and manage your AI Agents using real-time dashboards, performance insights, and proactive issue alerts. Full features are unlocked with a license.

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Improvements

  • Added new LLMs:
    • Azure OpenAI and OpenAI: gpt-5, gpt-5-nano, gpt-5-mini, gpt-5-chat-latest
    • Google Gemini: gemini 2.5, gemini-2.5-flash, gemini-2.5-flash-lite
  • Added a new event to display the human agent’s name and image in the conversation for the Genesys Open Messaging Handover provider with the Amazon EventBridge integration
  • Added authorization and authentication actions to Audit Events for successful and failed user login attempts
  • Improved the debug message description for the MCP Tool Node. The debug message now indicates whether the tools were fetched from the cache or directly from the MCP Server
  • Upgraded the Basic Parser to a more stable document processing solution to improve reliability, reduce maintenance overhead, and enhance security

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Bug Fixes

  • Fixed the Track Goal Name not displaying properly on the Node
  • Resolved Anthropic responses in LLM prompt nodes occasionally displaying a JSON object instead of text output
  • Updated the deprecation deadline for handover settings to January 2026

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Cognigy Voice Gateway

Released October 28, 2025

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Improvements

  • Added filtering of recent calls by application
  • Improved reconnection behavior. Voice Gateway now reconnects faster and more reliably when it temporarily loses its connection to Cognigy.AI

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Bug Fixes

  • Fixed SRTP Base64 padding to ensure compatibility with Zoom’s crypto suite
  • Fixed the issue where the Reason set on the Voice Gateway Endpoint for the Call Failover feature wasn’t correctly added as an X-Reason header to SIP messages

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Cognigy Webchat

Released October 28, 2025

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Bug Fixes

  • Fixed the issue with streaming outputs in Demo Webchat

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Cognigy Live Agent

Released October 28, 2025

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Bug Fixes

  • Fixed the issue where the database migration job failed when installing a newly set-up Live Agent
  • Fixed the issue where data couldn’t be saved or read properly when a custom namespace for a Redis connection pool is used

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Cognigy Insights

Released October 28, 2025

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Bug Fixes

  • Fixed the Snapshots list loading issue in the Snapshot filter. The list now appears immediately and reliably when the filter is applied

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Infrastructure

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Cognigy.AI + Insights + Agent Copilot + AI Ops Center

Activate AI Ops Center
The activation process depends on the installation type:
  • Shared and dedicated SaaS. All clusters include the Cognigy.AI monitoring stack by default. Contact your Customer Success Manager to activate AI Ops Center.
  • On-Premises. AI Ops Center is unavailable for on-premises installations. To conserve cluster resources, add the following to the localized values.yaml file: 
    dbConnectionString:
  services:
    serviceSentinel:
  enabled: false

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Voice Gateway

  • Enable Redis keep-alive ping. Add a new environment variable to {{ .Values.cognigyEnv }} named REDIS_KEEP_ALIVE_INTERVAL_IN_SECONDS with a default value of 10 seconds. All services with access to Redis will restart after applying this value.

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: