Cognigy Voice Gateway is an AI-based solution to deploy voice AI Agents for automated phone conversations.
With Cognigy Voice Gateway, you can automate calls using AI-powered speech recognition, IVR, multilingual support, and seamless transfers to contact centers.
Designed for enterprise-scale, Voice Gateway ensures reliable, intelligent voice interactions that elevate customer experiences.
About Voice Gateway
Start with our beginner’s articles if you’re new to Cognigy Voice Gateway or considering purchasing this product.
Build Voice Agents
Create voice agents using voice Nodes, verbs, and Endpoints.
Configure Voice Calls
Use the Voice Gateway Self-Service Portal to configure call routing and connect this configuration to your voice agent.
Outbound Calls
Create and manage outbound calls, including routing and authentication.
Use the multimodal Click To Call widget to enable customers to speak directly with your voice AI Agent with a single click.
Record and Monitor Call Data
Record and analyze call data to identify areas for improvement.
Call Failure Handling
Diagnose and resolve call issues with backup providers and TTS caching.
Supported Providers
Use available SIP trunk and speech providers or create a custom speech provider.
Administer
Create and administer users in the Voice Gateway Self-Service Portal.
References
Access detailed reference materials including SIP response codes and events.