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Documentation Index

Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt

Use this file to discover all available pages before exploring further.

The error types are specific to each component. In Ops Center, you can view:
  • All errors across services on the Overview tab.
  • Errors for a specific component by opening its corresponding tab.
Errors from the past 7 days are displayed, including both run-time errors and those encountered in the Interaction Panel. To investigate a specific error:
  1. Open the Errors page. Click the error to see its details in the Error Details window.
  2. Click Go to <resource name>, for example, Go to Flow or Go to Endpoint, to open the page where the error occurred. Find the error by its code and follow the recommended steps to fix it.
Ops Center Errors page with error details and navigation to resources

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List of Errors

Error CodeError NameRecommended Action
ERR_ENDPOINT_001Endpoint Input Transformer FailedCheck the Endpoint’s transformer settings, logs, and input mappings for errors.
ERR_ENDPOINT_002Endpoint Output Transformer FailedCheck the Endpoint’s transformer settings, logs, and output data format for errors.
ERR_ENDPOINT_003Endpoint Execution Finished Transformer FailedCheck the Endpoint’s transformer settings. Validate the final execution transformer logic. Ensure it properly handles the final payload and any cleanup logic.
ERR_ENDPOINT_004Endpoint Inject Transformer FailedCheck the Endpoint’s transformer settings. Check the injection logic that modifies request and response data. Ensure injected variables exist and are valid.
ERR_ENDPOINT_005Endpoint Notify Transformer FailedCheck the Endpoint’s transformer settings. Confirm that the notification transformer logic is implemented correctly. Validate event payloads and downstream subscribers.
ERR_FLOW_001Flow Node Execution FailedGo to the Node and review its parameters. Use logs and the Interaction Panel to debug the Node.
ERR_FLOW_002Flow Outbound HTTP Call FailedCheck the outbound HTTP call settings: HTTP Request Node, endpoint URL, headers, auth, and payload. Test connectivity and response format.
ERR_FLOW_003Flow NLU Intent MisconfiguredGo to the Flow. Ensure the NLU Intent exists, is correctly configured, and trained. Retrain if needed.
ERR_FLOW_004Flow NLU Embedding Model MisconfiguredGo to the NLU embedding model in the Project settings and check that the model is correctly configured.
ERR_FLOW_005Flow Generative AI Model MisconfiguredGo to the model in the LLM configuration. Check the model is correctly configured, test its connection, verify API keys.
ERR_FLOW_006Flow Knowledge AI Embedding Model MisconfiguredGo to the embedding model in the LLM configuration. Check the model is correctly configured, test its connection, verify API keys. Ensure the Knowledge AI embedding model is deployed and accessible.
UNKNOWNThe error occurs when Ops Center can’t determine the error type or identify which resource, such as LLM, Flow, NLU, or others, the issue occurred in.Use the information from the Message section in the Error Details window, then go to the Project to troubleshoot the issue.

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