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AI Ops Center terms listed in alphabetical order. All terms in the glossary are provided for informational purposes.

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A

Cognigy AI Operations Center A Cognigy product, also known as AI Ops Center or Ops Center, that provides a comprehensive view of the health of your AI Agents operations in dashboards, charts, and panels.

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C

Chart A visual representation of data that displays values and trends over time. The Ops Center uses various chart types such as bars, lines, and heat maps to present data. Component A Cognigy product, feature, resource, or service that the Ops Center monitors, for example, Voice Gateway or Endpoints.

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D

Dashboard A visual interface that provides a real-time, organized view of the performance of your AI Agents. Dashboards include charts and panels.

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I

Indicator A chart type that shows a single number, representing a total or aggregate value.

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M

Metric Measurable and calculable values from components and subcomponents over time, for example, voice inputs, requests, messages, and conversations per minute, which can be used for graphical representations. In Ops Center, metrics are updated regularly.

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P

Panel A UI element that displays indicators and tiles in the Overview Dashboard.

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S

Subcomponent A subcomponent is a feature or resource that composes or is used in a component, for example, speech-to-text (STT) and the Live Agent handover provider.

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T

Threshold Duration The duration of time that a metric must exceed a threshold to trigger an alert. Tile A user interface (UI) element that displays charts and indicators. Trend A relative measure of the current metric value against the last metric value, expressed in percentage values, and displayed in panels and charts.
Last modified on September 3, 2026