Overview

The Overview dashboard provides a comprehensive view of system-wide performance, error rates, and health status across key components in the Cognigy.AI platform.

Ops Center Overview dashboard showing system-wide performance and health status

View the following visualizations:

Indicators
Line Chart
Panel

Indicators

Active Alerts

The total number of alerts received across your organization.

Errors

The total number of errors received across your organization.

Line Chart

Messages

The total number of user inputs processed per minute. This metric helps track the overall system load.

Panel

Voice Gateway

Voice Gateway metrics are under development and will be available in future releases.

Subcomponent / Alert Status	🟢 Inactive	🔴 Active
SIP Trunk Connectivity	-	-
STT (Speech-to-Text)	-	-
TTS (Text-to-Speech)	-	-

Endpoints

Subcomponent / Alert Status	🟢 Inactive	🔴 Active
Transformer	The number of errors thrown by the Endpoint Transformers is less than 10% over 5 minutes, or the absolute count is less than 20.	The number of errors thrown by the Endpoint Transformers increases by more than 10% in 5 minutes and exceeds 20 errors.
Real-Time Translation	The number of real-time translation errors is less than 10% over 5 minutes, or the absolute count is less than 20.	The number of real-time translation errors increases by more than 10% in 5 minutes and exceeds 20 errors.

Flows

Subcomponent / Alert Status	🟢 Inactive	🔴 Active
Outbound HTTP Requests	The number of errors from Outbound HTTP Request Node execution is less than 10% over 5 minutes, or the absolute count is less than 20.	The number of errors from Outbound HTTP Request Node execution increases by more than 10% in 5 minutes and exceeds 20 errors.
NLU	The number of NLU processing errors is less than 10% over 5 minutes, or the absolute count is less than 20.	The number of NLU processing errors increases by more than 10% in 5 minutes and exceeds 20 errors.
LLMs	The number of errors thrown during Large Language Model (LLM) prompt execution is less than 10% over 5 minutes, or the absolute count is less than 20.	The number of errors thrown during Large Language Model (LLM) prompt execution increases by more than 10% in 5 minutes and exceeds 20 errors.
Knowledge AI	The number of errors thrown by the knowledge search operations is less than 10% over 5 minutes, or the absolute count is less than 20.	The number of errors thrown by knowledge search operations increases by more than 10% in 5 minutes and exceeds 20 errors.

Handover Providers

Subcomponent / Alert Status	🟢 Inactive	🔴 Active
Live Agent	The number of requests to Cognigy Live Agent is less than 10% over 5 minutes, or the absolute count is less than 20.	The number of requests to Cognigy Live Agent increases by more than 10% in 5 minutes and exceeds 20 errors.

More Information

Last modified on June 18, 2026

Voice GatewayLearn about the Voice Gateway metrics available in Ops Center to monitor the performance and reliability of your Voice Gateway.

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Manage

Troubleshoot

Overview

Indicators

Active Alerts

Errors

Line Chart

Messages

Panel

Voice Gateway

Endpoints

Flows

Handover Providers

More Information

​Indicators

​Active Alerts

​Errors

​Line Chart

​Messages

​Panel

​Voice Gateway

​Endpoints

​Flows

​Handover Providers

​More Information

Indicators

Active Alerts

Errors

Line Chart

Messages

Panel

Voice Gateway

Endpoints

Flows

Handover Providers

More Information