The Overview dashboard provides a comprehensive view of system-wide performance, error rates, and health status across key components in the Cognigy.AI platform.
View the following visualizations:
Indicators
Active Alerts
The total number of alerts received across your organization.
Errors
The total number of errors received across your organization.
Line Chart
Messages
The total number of user inputs processed per minute. This metric helps track the overall system load.
Panel
Voice Gateway
Voice Gateway metrics are under development and will be available in future releases.
| Subcomponent / Alert Status | 🟢 Inactive | 🔴 Active |
|---|
| SIP Trunk Connectivity | - | - |
| STT (Speech-to-Text) | - | - |
| TTS (Text-to-Speech) | - | - |
Endpoints
| Subcomponent /Alert Status | 🟢 Inactive | 🔴 Active |
|---|
| Transformer | The number of errors thrown by the Endpoint Transformers is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors thrown by the Endpoint Transformers increases by more than 10% in 5 minutes and exceeds 20 errors. |
| Real-Time Translation | The number of real-time translation errors is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of real-time translation errors increases by more than 10% in 5 minutes and exceeds 20 errors. |
Flows
| Subcomponent /Alert Status | 🟢 Inactive | 🔴 Active | | |
|---|
| Outbound HTTP Requests | The number of errors from Outbound HTTP Request Node execution is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors from Outbound HTTP Request Node execution errors increases by more than 10% in 5 minutes and exceeds 20 errors. | | - |
| NLU | The number of NLU processing errors is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of NLU processing errors increases by more than 10% in 5 minutes and exceeds 20 errors. | | |
| LLMs | The number of errors thrown during Large Language Model (LLM) prompt execution is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors thrown during Large Language Model (LLM) prompt execution increases by more than 10% in 5 minutes and exceeds 20 errors. | | |
| Knowledge AI | The number of errors thrown by the knowledge search operations is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors thrown by knowledge search operations increases by more than 10% in 5 minutes and exceeds 20 errors. | | |
Handover Providers
| Subcomponent / Alert Status | 🟢 Inactive | 🔴 Active |
|---|
| Live Agent | The number of requests to Cognigy Live Agent is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of requests to Cognigy Live Agent increases by more than 10% in 5 minutes and exceeds 20 errors. |
