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Help us improve our product documentation on docs.cognigy.com by sharing your thoughts in a quick survey. Your feedback shapes the future of our content!
Shows the total number of errors that occur when Cognigy.AI forwards conversations from the AI Agent to handover providers, such as Live Agent, 8x8, Genesys, and more.
This metric allows you to identify and address potential issues with integrations, ensuring smooth handover processes.
Shows the time, in milliseconds, for Cognigy.AI to send a request and receive a response from a handover provider.
High request durations can point to delays or issues, which can affect how quickly human agents respond.
