2025.23.0
Cognigy.AI
Released November 11, 2025Features
AI Agent Knowledge Tool
- Introduced the knowledge tool for AI Agents. This feature allows you to easily add a knowledge tool to your AI Agent to access Knowledge Sources in the AI Agent editor, AI Agent Node, or LLM Prompt Node
Improvements
- Added the option to define a custom header to authenticate through OAuth 2.0 in the Azure OpenAI LLMs
Bug Fixes
- Fixed the issue where the Question Node didn’t recognize email addresses containing the
oldsubstring - Fixed the issue where missing or incorrect Intents were displayed in debug messages
- Fixed the issue where handover cancellation messages appeared inconsistently for human agents using Genesys Cloud Open Messaging
- Fixed the issue where user events messages were included in conversation transcripts
- Fixed the issue where Flows implemented from Snapshots checked the incorrect Project ID
- Fixed the issue where GET methods displayed
previousandnextparameters, and theextensionparameter of the/v2.0/flows/{flowId}/chart/nodes/{nodeId}endpoint was listed asenumtype. Now, the GET methods parameters were changed topreviousCursorandnextCursor, and theextensionparameter type was changed tostring - Fixed the issue where translated text didn’t appear after the Locale change
- Fixed the issue where incorrect Knowledge Connectors were displayed for marketplace extensions
- Fixed the issue where the user interface and error messages incorrectly referred to Projects as Agents
- Fixed the issue where custom embedding models weren’t listed correctly in the Project settings
- Fixed the issue where text assertions failed in Playbook runs that included messages with a button
- Fixed the issue where the the loader position in the Knowledge Source list caused the scroll bar on the main list to stop working
Cognigy Voice Gateway
Released November 11, 2025Bug Fixes
- Fixed an issue where atmosphere sounds continued after executing a dial. Now, sounds stop immediately for a clean audio experience
- Fixed an issue where fallback transfers triggered by speech failover lacked the defined headers. Now, transfers include the correct headers
Cognigy Webchat
Released November 11, 2025Features
Custom Webchat Launcher Icon
- Added the capability to customize the Webchat v3 launcher icon. Now, you can select one of the 3 default icons or upload your own to better match your brand
Bug Fixes
- Fixed issue where Webchat v3 displayed the human agent’s name and logo from Genesys Open Messaging instead of the AI Agent’s name and the Webchat logo
Cognigy Live Agent
Released November 11, 2025Improvements
- Added translation logic for API availability messages. System messages such as
User left the conversationandUser joined the conversationare now displayed in the correct language
Bug Fixes
- Fixed the issue in the Supervisor Overview report where the conversation list could spin indefinitely when opened with an assignee_id URL parameter before the agent list had loaded
Cognigy AI Ops Center
Released November 11, 2025Improvements
- Limited the options in the subcomponent filter to only show component-relevant options
Bug Fixes
- Fixed the issue where graphs displayed fractions on the vertical axis
Cognigy Insights
Released November 11, 2025Improvements
- Added automatic saving of Projects selected in the Business Dashboard when switching between dashboards
Bug Fixes
- Fixed the issue where Slot matches for the value
0weren’t rendered in the Transcript Explorer - Fixed the issue where input data containing keys with dot notation, for example,
{"user.name": "value"}, wasn’t saved to the database and wasn’t displayed in Insights
Infrastructure
Voice Gateway
- Parameterize the Test Call Manager cron job schedule via
{{ .Values.testCallManager.cronjobSchedule }}.