4.71

cognigyEnv:
LRU_CACHE_ENABLED: "false"

​

4.71.4

​

Cognigy.AI

cognigyEnv:
    LRU_CACHE_ENABLED: "false"

​

Bug Fixes

• Deactivated the default meta-data caching option for Cognigy.AI Handovers (LRU_CACHE_ENABLED: false)

​

Cognigy Live Agent

​

Bug Fixes

• Fixed the issue where human agents were unable to log in to Live Agent under a high load when automatic assignment was enabled

​

4.71.3

​

Cognigy.AI

cognigyEnv:
LRU_CACHE_ENABLED: "false"

​

Bug Fixes

• Fixed the issue where messages were randomly missing during a handover to the RingCentral Engage provider

​

Infrastructure

​

Cognigy Live Agent

• Fixed another issue where the existingSecretKey parameter within the cognigyOAuth block would not be applied

​

4.71.2

​

Cognigy.AI

cognigyEnv:
LRU_CACHE_ENABLED: "false"

​

Bug Fixes

• Fixed the issue where handover requests were failing without displaying any errors in the logs

​

Infrastructure

​

Cognigy Live Agent

• Fixed the issue where the existingSecretKey parameter within the cognigyOAuth block would not be applied

​

4.71.1

​

Cognigy.AI

cognigyEnv:
LRU_CACHE_ENABLED: "false"

​

Bug Fixes

• Fixed the issue where Portuguese dates following the Junho de 93 pattern were not recognized correctly
• Fixed the issue where it is not possible to use a Custom URL for Azure LLM provider with domains other than azure.com
• Fixed the issue where the Live Agent handover was failing

​

Cognigy Live Agent

​

Bug Fixes

• Fixed the issue where push notifications were not working

​

4.71.0

​

Cognigy.AI

cognigyEnv:
LRU_CACHE_ENABLED: "false"

​

Improvements

• Improved the Package Upload capability to resume on connection failure
• Improved the default password policy for the organization to include a minimum of 1 special character and require a minimum length of 12 characters
• Added new voices for text-to-speech for the Deepgram provider

​

Bug Fixes

• Fixed the issue where models are not marked outdated after changes to case-sensitive Intent mapping
• Fixed the issue where outdated NLU of non-primary locale is not reflected in the Flow list
• Fixed the issue where several copies of the same Knowledge Source were uploaded by clicking the Next button multiple times in the Knowledge AI wizard
• Fixed the endpoint name for Agent Copilot
• Fixed the issue where entryId validation was missing when adding Keyphrases or Slots to Lexicon entries
• Fixed the issue of occasional failure in trained model invalidation

​

Cognigy Insights

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Improvements

• Moved the locale filters back to the additional filters panel
• Improved by hiding the grain label in the widget’s detailed view
• Removed the redundant indent from the Transcript Explorer details
• Changed the UI of the filters panel

​

Bug Fixes

• Fixed the issue where the header of the Transcript Explorer was overlapping table content when transcript details were open
• Fixed the issue where service-analytics-conversation was logging Validation failed. Missing field 'organisationId'
• Fixed the issue where the first and last message timestamps in the Transcript Explorer details weren’t adjusted to the current time zone

​

Cognigy Live Agent

​

Bug Fixes

• Fixed the issue where the line break was not correctly encoded in the Reply to bot section
• Fixed the issue preventing Live Agent upgrade with a non-root database user

​

Cognigy Voice Gateway

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Features

• Implemented streaming capability with the ElevenLabs Speech provider

​

Bug Fixes

• Fixed the issue where an error occurred during a say task with pre-cached audio using Deepgram
• Fixed the issue where the Transcribe feature was not working

​

Infrastructure

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Cognigy.AI + Insights

kubectl annotate -n=<namespace> secret cognigy-live-agent-credentials helm.sh/resource-policy=keep

​

Cognigy Voice Gateway

• Change the default value of .Values.api.enablePrepareCognigyData to true.
  • This change will modify the startup behavior of the API server.
  • The admin user will now have a randomly generated password instead of admin.
  • A user named ‘cognigy-ai’ is being created for Interaction Panel calls.
  • If not already present by that name, a new Service Provider named IP Test Call Manager will be created. Rename your existing service provider, used for the Interaction Panel, to IP Test Call Manager.
  • An API token is created and connected to the new service provider.
• Add Ingress for Homer
• Add Middleware ipwhitelisthomer
• Add Middleware homerauth
• Update redis to 7.2.4-debian-11-r3
• Update redis high availability images:
  • redis image to 7.2.4-debian-11-r3
  • redis-sentinel to 7.2.4-debian-11-r4
  • redis-exporter to 1.56.0-debian-11-r1
• Update feature-server Deployment and StatefulSet change the OTEL environment variable from "1" to "true"
• Update the feature-server Deployment and StatefulSet templates for TTS streaming from value: {{ if .Values.featureServer.enableTtsElevenlabsStreaming }}{{ print 0 | quote }}{{ else }}{{ print 1 | quote }}{{ end }} to {{ not .Values.webapp.enableTtsElevenlabsStreaming | quote }}
• Update the api-server Deployment TTS streaming template from value: {{ if .Values.featureServer.enableTtsElevenlabsStreaming }}{{ print 0 | quote }}{{ else }}{{ print 1 | quote }}{{ end }} to {{ not .Values.webapp.enableTtsElevenlabsStreaming | quote }}

​

Version Compatibility Matrix

• Cognigy.AI, Insights, and Agent Copilot
• Live Agent
• Cognigy Voice Gateway