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The Admin Center dashboard allows you to track the number of billable conversations, Knowledge Chunks, and Queries within your organization. Additionally, you can activate other Cognigy products, such as Live Agent and Voice Gateway, as well as delete organizations if necessary. On the Admin Center dashboard, you can perform the following actions: You can access the Dashboard page using one of the following options:
  • Click User Menu > Admin Center on the Main page, then select Dashboard from the Admin Center menu.
  • Select Admin Center from the user menu at the bottom of the navigation menu in a project, then select Dashboard from the Admin Center menu.

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Charts

Charts display key metrics, such as billable conversations and Knowledge AI usage, to help manage costs within the organization. Data can be filtered by month and year.
The chart shows the number of billable conversations for the organization.
Billable conversations chart in the Admin Center Dashboard
Conversation counts are calculated overnight. For this reason, data for the current day isn’t included in this chart. The billable conversations metrics include the following:
  1. The number of billable conversations created within the selected period.
  2. The total number of billable conversations created overall.
Historical data for conversation counts is available only from 2025 onward.
Within each organization, if the Knowledge AI feature is used, you can monitor the number of Knowledge Queries and Knowledge Chunks.Knowledge Chunks and Knowledge Queries are billable units. Tracking their usage helps manage costs and optimize resource allocation.
Knowledge AI metrics chart showing queries and chunks usage
The Knowledge AI metrics include the following:
  1. The number of Knowledge Queries performed within the selected period.
  2. The total number of Knowledge Queries performed.
  3. The number of Knowledge Chunks currently available in the organization.
  4. The maximum number of Knowledge Chunks allocated to the organization.
For more information on how to activate Knowledge AI for your organization, refer to Activate Knowledge AI.

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Set up Cognigy products

The Live Agent and Voice Gateway sections allow you to activate additional Cognigy products for your organization. To activate a product, click Set up Live Agent or Set up Voice Gateway. For more information, refer to Cognigy Live Agent and Cognigy Voice Gateway.

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Delete organizations

Deleting an organization is irreversible and permanently erases all associated data.
Before you delete an organization, set up the following:
  • Valid system administrator emails in the environment variable SYS_ADMINISTRATOR_EMAIL of the values.yaml file. For example, SYS_ADMINISTRATOR_EMAIL: "admin1@domain.com,admin2@domain.com". Your administrators receive a notification at these email addresses regarding the organization deletion request. By following the link provided in the email, the administrators can proceed with the organization deletion.
  • The Cognigy Management UI is installed, and its path is set in the MANAGEMENTUI_BASE_URL_WITH_PROTOCOL variable of the values.yaml file. For example, MANAGEMENTUI_BASE_URL_WITH_PROTOCOL: http://management-ui.
This process has the following steps:
  1. On the Dashboard page, a user with the admin role requests to delete the organization by clicking Delete Organization. This request is sent to the system administrator’s email.
  2. The system administrator receives the email and follows the link to the Management UI.
  3. The system administrator deletes the organization in the Management UI and then receives a confirmation email.
Last modified on November 11, 2026