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In case, you cannot obtain credentials from logs of service-security in the way it is described in the Cognigy installation process article, for example, because service-security service was restarted several times, or you have deleted and recreated Cognigy installation, In case you can’t obtain credentials from logs of service-security as described in the Cognigy installation process article, for example, because service-security service was restarted several times, or you have deleted and recreated Cognigy installation, you need to drop service-security database to generate new initial credentials.
All Organizations and Users will be lost as a result of this operation. Perform this process only during initial Cognigy setup.To generate new initial user credentials, run the following commands:
  1. Drop the collections in service-security database by connecting to the primary node of MongoDB. To determine the primary node, execute rs.status():
  1. Connect to the primary node, for example, if mongodb-0 is the primary node, and drop the collections in service-security database:
  1. Restart the service-security deployment:
  1. Obtain the newly generated initial credentials from the logs of service-security deployment as usual:
Last modified on September 3, 2026