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AudioCodes Transfer Node configuration panel

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Description

  • As of Cognigy.AI 4.96.0, AudioCodes Nodes and Generic Voice Nodes are deprecated. Flows with these Nodes continue to work, and you can still edit and clone them as well as export them as a Package. However, you can’t create new ones in Cognigy.AI 4.96 or later.
  • The full removal of AudioCodes Nodes is planned for Q2 2026. After the removal, AI Agents using these Nodes will stop working properly. We strongly recommend migrating to Voice Gateway Nodes before the removal date.
The Transfer Node lets you pass an active call to a tel or sip target.
ParameterTypeDescription
ReasonsCognigyScriptThe reason for the handover. Will show in AudioCode logs.
TargetCognigyScriptThe target URI to pass the call to. Typically either a “tel” or “sip” URI.
Referral URLCognigyScriptDefines the party (URL) who initiated the call referral
Transfer SIP HeadersJSONArray of objects listing SIP headers that should be sent to the transferee. Each object comprises a name and a value attribute.