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Cognigy Insights is a tool that provides businesses with actionable insights and analytics derived from conversational data collected through Cognigy.

Insights help businesses better understand their users, optimize chat and voice interactions, and improve the overall customer experience.

Insights also enables organizations to boost AI Agent performance and deliver consistently exceptional interactions.

About Insights

To analyze your AI Agents and take your chat and voice agents to the next level, explore the capabilities of Cognigy Insights.

View Report Metrics

Monitor key metrics by utilizing ready-made charts on reports.

Use Explorers

Examine sessions separately to thoroughly investigate performance issues.

Analyze Conversations

Turn conversations into insights with LLM-powered analysis. Measure sentiment, containment, instruction following, and more using customizable criteria.

Download Reports

Download reports individually for each chat on the reports.

Filter and Sort

Use global filters to effectively sort and filter data both on reports and explorers.

Data Management

Learn how data pre-aggregation is used for reports, configure Time Zone and TTL (Time To Live) settings for your project.