2026.20 (latest)

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2026.20.0

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Cognigy

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Improvements

• Added support for JSON-structured output for Amazon Bedrock and Anthropic models in the LLM Prompt, AI Agent, LLM Entity Extract, and Search Extract Output Nodes, including the output_config parameter for the Custom Options field for setting the response schema
• Renamed the Use deployment name as model parameter to Use Deployment Name field instead of Model field in the LLM editor for Microsoft Azure OpenAI models
• Redesigned email notifications for changing passwords, choosing and deleting organizations, and being added to a Project

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Bug Fixes

• Fixed the issue where imported Endpoints didn’t include a Locale because it wasn’t mapped. Now, Endpoints fall back to the target Project’s primary Locale
• Fixed the issue where the POST /v2.0/endpoints method failed with at least one conversation starter needs to be set or silently discarded the conversation starters when creating Webchat v3 Endpoints, even though they were included in the request
• Fixed the issue where using an in-platform LLM for Knowledge AI embedding generation crashed with Cannot read properties of undefined (reading 'fields')
• Fixed the issue where saving a Lookup Node after changing the Intent Level reverted it to the default or failed with a Bad Request error
• Fixed the issue where gpt-5.4, gpt-5.4-mini, and gpt-5.4-nano never received a default reasoning_effort on Chat Completions when no tools were present, and where an explicit top_p override in Custom Model Options broke default reasoning_effort injection on Chat Completions for gpt-5.1, gpt-5.2, and gpt-5.4
• Fixed the issue where the conversation counter timed out incorrectly under load
• Fixed the issue where Knowledge Chunk ingestion emitted a Qdrant client/server version-compatibility warning after @qdrant/js-client-rest was auto-bumped to a version too far ahead of the deployed Qdrant server
• Fixed the issue where empty voice messages were visible in Live Agent
• Fixed the issue where OData Analytics requests were rejected with 429 Too Many Requests during normal reporting use
• Fixed the issue where login events for users signing in via SSO weren’t shown in the Login History section of the My Profile page

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Cognigy Voice Gateway

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Bug Fixes

• Fixed the issue where malformed calls crashed the media servers. As a result, every other call on the same server was disconnected. Now, malformed calls fail independently without affecting other calls
• Fixed the issue where the human agent’s SIPREC audio wasn’t transcribed and the human agent side of the conversation didn’t appear in the Conversation explorer. Now, the Conversation explorer shows both sides of the conversation

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Cognigy Live Agent

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Improvements

• Added multilingual support for email notifications. This makes communication more accessible and personalized for users worldwide
• Revamped email templates with a fresh, modern look. Available for SaaS installations

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Bug Fixes

• Fixed the issue where the end user’s name wasn’t displayed in conversation chat messages

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Infrastructure

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Version Compatibility Matrix

• Cognigy, Insights, and Agent Copilot
• Cognigy Live Agent
• Cognigy Voice Gateway