2026.8.0
Cognigy.AI
Released April 14, 2026Features
Retrieve Knowledge Node
Introduced the NiCE CXone Retrieve Knowledge Node. With this Node, you can retrieve knowledge from NiCE CXone Knowledge Hub and provide accurate information to your AI Agent. The Retrieve Knowledge Node is supported only in Cognigy.AI installations hosted in the following environments:cognigy-na1.nicecxone.comcognigy-na3.nicecxone.comcognigy-ca1.nicecxone.comcognigy-uk1.nicecxone.comcognigy-au1.nicecxone.comcognigy-jp1.nicecxone.com
Improvements
- For the NiCE CXone handover provider:
- Added the Display Agent Details toggle to the Handover to Human Agent and Question Nodes. This toggle allows you to display the human agent’s name and profile image in Webchat
- Added support for the On Resolve Options setting in the Handover to Human Agent Node
- Added support for bi-directional typing indicator in Webchat v3
- Added detection of the
ONRELEASEaction to determine when a human agent ends the conversation
- Included legacy API keys on the My Profile page with the Legacy tag
- Improved error response text for failed Create and Update handover provider API requests
- Improved the detection to determine when human agents end conversations on Salesforce MIAW by using the
CONVERSATION_SESSION_STATUS_CHANGEDevent instead ofCONVERSATION_PARTICIPANT_CHANGED
Bug Fixes
- Fixed the issue where the LLM connection set at Project-level wasn’t used in attached Flows when the Override Snapshot Connections options were activated in the Endpoint
- Fixed the issue where deactivating a Contact Profile with data deletion didn’t set the Contact Profile to inactive
- Fixed the issue where JSON API responses using the HAL convention returned the internal host URL in embedded link URLs (
hrefs) instead of the configured custom service URL - Fixed the issue where messages added through the Add Transcript Step Node were ignored in LLM calls
- Fixed the issue where autogenerated scenarios failed when goals were included in the scenario configuration
Cognigy Voice Gateway
Released April 14, 2026Bug Fixes
- Fixed the issue where Say Nodes with text content including only whitespace or empty speech synthesis markup language (SSML) blocked Flow execution
Cognigy Insights
Released April 14, 2026Bug Fixes
- Fixed the issue where assigning
eq nullorne nullto the$filterquery parameter in requests to OData endpoints returned no results. Now, null comparisons correctly filter records with missing values