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Documentation Index

Fetch the complete documentation index at: https://docs.cognigy.com/llms.txt

Use this file to discover all available pages before exploring further.

Introduced the new ingress.ingresController feature flag to controls whether Traefik middleware resources are created. For on-premises installations, refer to the Infrastructure section.
Introduced the Cognigy MCP Server, connecting MCP clients like Claude, Codex, Cursor, and VS Code to the Cognigy.AI REST API. The server enables creation, testing, and iterative improvement of LLM-based AI Agents through a self-improvement loop.
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2026.8.3

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Cognigy.AI

Released May 6, 2026

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Bug Fixes

  • Fixed the issue where the Simulator wasn’t accessible for on-premises installations with their own ingress controller implementation
  • Fixed the issue where one end user calling AI Agents in different Projects in the same organization resulted in a single shared Contact Profile across Projects. This led to different AI Agents considering the end user as a recurring caller. Now, each Project creates their respective Contact Profiles separately in such cases

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2026.8.2

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Cognigy.AI

Released April 22, 2026

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Improvements

  • Increased the LLM request timeout for the Simulator from 10,000 ms to 20,000 ms. For on-premises installations, the LLM request timeout is now configurable via the SIMULATION_LLM_TIMEOUT_MS environment variable. The default value is 20,000 ms

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Cognigy Insights

Released April 22, 2026

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Bug Fixes

  • Fixed the issue in the Transcript explorer where session transcripts for Webchat v2 and v3 Endpoints didn’t show AI Agent messages that only contained buttons or quick replies

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2026.8.1

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Cognigy.AI

Released April 16, 2026

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Bug Fixes

  • Fixed the issue where Extensions imported via Snapshot failed with the error Unable to find extension module. The stored file path in the Extension referenced the original pre-import ID instead of the new ID generated during the Snapshot import. The issue occurred after upgrading to Cognigy.AI 2026.7.1
  • Fixed the issue where users couldn’t access the Simulator in a Project due to internal authentication and authorization checks

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Cognigy Voice Gateway

Released April 20, 2026

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Bug Fixes

  • Fixed the issue where a Say verb containing only an <audio> tag without any text for voice output didn’t play the audio
  • Fixed the issue where storing Microsoft Azure Speech Services credentials in on-premises installations required an invalid region field

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Cognigy Insights

Released April 16, 2026

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Improvements

  • Improved Insights stability

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2026.8.0

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Cognigy.AI

Released April 14, 2026

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Features

Retrieve Knowledge Node
Introduced the NiCE CXone Retrieve Knowledge Node. With this Node, you can retrieve knowledge from NiCE CXone Knowledge Hub and provide accurate information to your AI Agent. The Retrieve Knowledge Node is supported only in Cognigy.AI installations hosted in the following environments:
  • cognigy-na1.nicecxone.com
  • cognigy-na3.nicecxone.com
  • cognigy-ca1.nicecxone.com
  • cognigy-uk1.nicecxone.com
  • cognigy-au1.nicecxone.com
  • cognigy-jp1.nicecxone.com

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Improvements

  • For the NiCE CXone handover provider:
  • Included legacy API keys on the My Profile page with the Legacy tag
  • Improved error response text for failed Create and Update handover provider API requests
  • Improved the detection to determine when human agents end conversations on Salesforce MIAW by using the CONVERSATION_SESSION_STATUS_CHANGED event instead of CONVERSATION_PARTICIPANT_CHANGED

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Bug Fixes

  • Fixed the issue where the LLM connection set at Project-level wasn’t used in attached Flows when the Override Snapshot Connections options were activated in the Endpoint
  • Fixed the issue where deactivating a Contact Profile with data deletion didn’t set the Contact Profile to inactive
  • Fixed the issue where JSON API responses using the HAL convention returned the internal host URL in embedded link URLs (hrefs) instead of the configured custom service URL
  • Fixed the issue where messages added through the Add Transcript Step Node were ignored in LLM calls
  • Fixed the issue where autogenerated scenarios failed when goals were included in the scenario configuration

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Cognigy Voice Gateway

Released April 14, 2026

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Bug Fixes

  • Fixed the issue where Say Nodes with text content including only whitespace or empty speech synthesis markup language (SSML) blocked Flow execution

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Cognigy Insights

Released April 14, 2026

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Bug Fixes

  • Fixed the issue where assigning eq null or ne null to the $filter query parameter in requests to OData endpoints returned no results. Now, null comparisons correctly filter records with missing values

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Infrastructure

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Cognigy.AI + Insights + Agent Copilot

For on-premises installations, the .Values.traefik.enabled feature flag is no longer used to control whether Traefik middleware resources are created. To control this mechanism, set the new ingress.ingresController feature flag in values.yaml:
  • To activate the creation of Traefik middleware resources, set: 
    ingress:
    ingresController: "traefik"
  • To prevent the creation of Traefik middleware resources, set: 
    ingress:
    ingresController: ""
    This option is necessary if you use non-Traefik controllers, such as NGINX, and set traefik.enabled: false in earlier releases.

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: