In Cognigy.AI 2026.5.0, Anthropic’s claude-3-7-sonnet-latest model was removed. Switch to the newer models to ensure your AI Agents run smoothly.
Deprecations in Cognigy.AI 2026.5.0:
- The
DELETE /v2.0/conversations/{sessionId} API method was deprecated. The removal of this API method is scheduled for Cognigy.AI 2026.18.0. Use the DELETE /v2.1/conversations/{sessionId} API method instead.
- The
createKnowledgeSource function was deprecated. For Knowledge Connectors, use upsertKnowledgeSource to create or update Knowledge Sources that also support knowledge synchronization.
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Cognigy.AI
Released March 3, 2026
Features
Knowledge Connector Syncing
Introduced the Knowledge Connector Syncing feature to keep Knowledge Stores synchronized with external content sources, such as CMS or documentation systems. This feature reduces manual maintenance and ensures content consistency. The Confluence Extension 6.0.0 and the Diffbot Extension 2.0.0 include support for synchronization.
MCP Server Endpoint (Experimental)
Introduced the MCP Server Endpoint. It lets external AI clients, such as Claude Desktop and Cursor, discover and call AI Agent tools via the Model Context Protocol (MCP). This feature is experimental and isn’t intended for production use.
Improvements
- Added support for hashing user IDs in the transformers to enhance data protection and support GDPR compliance
- Added the Custom Options section to configure a custom model or request parameters for the AI Agent and Search Extract Output Nodes
- Updated the
evaluateRule function to return a promise, improving reliability in asynchronous workflows
- Added the CXone Info section, including the NiCE CXone email address and NiCE CXone ID, to the User Details in the Management UI. The section is displayed only if the user has a NiCE CXone account and the environment is integrated with NiCE CXone
- Improved the Salesforce MIAW handover provider stability by ignoring server-sent event (SSE) listeners after the connection was closed
- Improved Token search by prioritizing label-based matching to make Tokens easier to find
- Added the capability to redact the 3- and 4-digit CVV/CVC numbers using the Credit Card Number redaction type in the Data Redaction Settings under Project Settings
- Updated the error message shown when no default LLM is found for scheduling a simulation run
Bug Fixes
- Fixed the issue where ISO date formatting didn’t align with the configured time zone in the Date Picker Node
- Fixed the issue where transformer execution didn’t correctly convert a
request-promise proxy to an Axios proxy
- Fixed the issue where
foreignSessionData wasn’t sent in requests to Salesforce MIAW
- Fixed the issue where the Custom Model field wasn’t shown for custom embedding models after being set to empty
- Fixed the issue where triggering an AI Agent without any user input resulted in an error
- Fixed the issue where cloned handover providers referenced non-existent providers after a user created a Snapshot or Package
- Fixed the issue where creating re-referenced handover provider IDs incorrectly caused handover Nodes to reference non-existent providers after creating a Snapshot or Package
- Fixed the issue where not all goals were correctly synced to Insights during Snapshot uploads
- Fixed the issue where merging two different Contact Profiles kept both Profiles active
- Fixed the issue where the Simulator OpenAPI documentation wasn’t compatible with the latest OpenAPI version
- Fixed a memory leak in the
service-playbook-execution service
- Fixed errors thrown when importing Packages containing Knowledge Connectors
- Fixed the issue where CXone-integrated SSO login didn’t work in some environments due to an incorrect domain name check and the use of the wrong API URL
Cognigy Voice Gateway
Released March 3, 2026
Improvements
- Improved short-answer recognition by starting the listening state before the voice AI Agent finishes speaking
- Improved voice detection accuracy by better aligning Barge-In and listening states
- Added concurrent use of the Continuous ASR and Barge-In features
Bug Fixes
- Fixed the issue where multiple
CALL_COMPLETED events were sent for a single session
- Fixed synchronization issues to ensure the listening mode activates at the correct intervals
- Fixed the issue where synthesized speech from the Microsoft Azure Speech Services TTS provider was cut off. This issue caused missing last syllables or words
- Fixed the ElevenLabs STT provider configuration to correctly support the EU region setting
Cognigy Live Agent
Released March 3, 2026
Improvements
- Improved the filter behavior in the Conversations list, including correct handling of AND/OR conditions, filter persistence, and folder navigation. The enhanced filter behavior prevents incorrect or missing conversation results
Bug Fixes
- Fixed issues with rendering chat components and updated the Live Agent library to align with current Cognigy.AI components, ensuring proper support for complex AI Agent message types and full compatibility with Cognigy.AI outputs
- Fixed the issue where human agents with status online didn’t receive email notifications for new messages in assigned conversations, even when the email notifications were activated in the Profile Settings
Cognigy Insights
Released March 3, 2026
Improvements
- Removed the
GET /v1.0/insights/token-resources API method from the Insights API documentation
- Added the
x-api-key authentication for Insights APIs, enabling simpler and direct API access without requiring JWT retrieval
Bug Fixes
- Fixed the issue where the
PATCH /v2.0/analytics API method didn’t work as expected
- Fixed the issue where the Goals report returned empty results for Snapshot-based Projects due to incorrect data handling in the report logic
Infrastructure
Version Compatibility Matrix
The version compatibility matrix was updated for the following Cognigy products:
