Skip to main content
Updated in 2026.5 Knowledge Connectors integrate external services to import content directly into your Flows. This feature provides greater flexibility and control compared to other methods of uploading knowledge, such as uploading multiple PDFs or connecting to a single web page. You can schedule synchronizations to automatically import knowledge, or manually trigger knowledge imports. Knowledge Connectors are developed and delivered as part of Extension packages.

​
Key Benefits

  • Flexible Sources. Ingest data from databases, APIs, document libraries, or Confluence, or crawl websites with Diffbot.
  • Customizable. Modify prebuilt Knowledge Connectors or create your own from scratch.
  • Centralized Management. Keep all external knowledge structured and accessible in your Flows.
  • Automated Synchronization. Schedule regular imports from external sources to keep the AI Agents’ knowledge up to date.

​
Restrictions

  • Extensions that support knowledge synchronization aren’t compatible with Cognigy.AI 2026.4 and earlier versions. Using an Extension with knowledge synchronization in Cognigy.AI 2026.4 and earlier versions can lead to unexpected behavior. If you update an Extension from the Marketplace to a version that supports knowledge synchronization, you can’t revert the Extension to an earlier version. If needed, use Snapshots to back up your AI Agent with an Extension compatible with earlier versions of Cognigy.AI.
  • Knowledge Sources imported with Knowledge Connectors that don’t support knowledge synchronization can’t be synchronized. To use knowledge synchronization, make sure you delete the previously imported Knowledge Sources and re-import them with a Knowledge Connector that supports knowledge synchronization.
  • You can select only weekdays for the knowledge synchronization. The synchronization time is automatically set to the time with the fewest cron jobs in the cluster.
  • If you import a Package that includes a Knowledge Connector, the knowledge synchronization is deactivated by default. To activate it, go to the Connector Configuration tab in Build > Knowledge, click edit-assign next to the Knowledge Connector and set the synchronization schedule.

​
Working with Knowledge Connectors

​
Install a Knowledge Connector

Select how you want to install a Knowledge Connector:
Install a prebuilt Extension that includes a Knowledge Connector from the Marketplace. To do so, follow these steps:
  1. Go to Manage > Extensions.
  2. In the Marketplace section, select an Extension that includes a Knowledge Connector, for example, the Confluence Extension 6.0.0 or Diffbot Extension 2.0.0, and click Install.

​
Set up the Knowledge Connector

  1. After the installation, go to Build > Knowledge and select the Knowledge Store to which you want to import knowledge.
  2. On the Knowledge Sources page, click + Add Knowledge.
  3. In the Add Knowledge window, select a Knowledge Connector from the Type list and fill in the required fields for the connection.
  4. (Optional) In the Schedule Sync section, select a weekday to synchronize knowledge and click Save and Sync.
Wait for the Knowledge Connector to ingest the knowledge from the external source and make it available for your AI Agents. Then, the results are displayed on the following tabs:
  • Knowledge Sources — displays the imported knowledge files.
  • Connector Configuration — displays the Knowledge Connector configuration. On this tab, you can edit the configuration by clicking edit-assign, or trigger a manual synchronization by clicking refresh-icon.

​
Scheduled Synchronizations

If you configure knowledge synchronization, any changes made to the external source, including adding and deleting files, are imported into Cognigy.AI on the scheduled day. Changes made directly to Knowledge Sources and Knowledge Chunks in Cognigy.AI aren’t exported to the external source. Instead, the Knowledge Connector overwrites these changes, including the metadata, during synchronization. Edit and update files in the external source to keep your knowledge up to date.

​
Use Ingested Knowledge in your Flow

You can now use the ingested knowledge in your Flow in the following ways: In the Node Editor, select the Knowledge Store for which you set up the Knowledge Connector. Then, test your Flow in the Interaction Panel to see how the AI Agent uses the ingested knowledge to answer user queries.

​
More Information