Project settings

Voice preview settings

Setting	Description
Speech Provider	Allows you to select a speech provider: Microsoft Azure Speech Services, Google Speech Service, Amazon Polly, Deepgram Speech Services, or ElevenLabs Speech Services. For more information, refer to Voice preview.
Speech Connection	Allows you to configure the connection for the chosen provider. For more information, refer to Voice preview.

Language model assignments

You assign language models to features outside the project settings. To select the model for each feature, go to Manage > AI & Voice Providers > Language Models and open the Assignments view.

Assignment	Description
Runtime Features
AI Agents	Allows you to select the model for AI Agent node interactions.
Flow Nodes	Allows you to select the model for LLM Prompt node responses.
AI Enhanced Output	Allows you to select the model that rephrases agent outputs.
Sentiment Analysis	Allows you to select the model used by the sentiment detection nodes.
Analytics	Allows you to select the model used by the conversation analyzer in Cognigy Insights to analyze session transcripts.
Design-Time
Design-Time Features	Allows you to select the model used for design-time features, such as flow, lexicon, and intent sentence generation. By default, the Cognigy platform-provided LLM is used.
Knowledge
Knowledge Search	Allows you to select the model for knowledge retrieval. This model is used to find the most relevant knowledge that matches the user’s request. For more information, refer to Which models to choose?.
Answer Extraction	Allows you to select the model for answer generation. After relevant knowledge is retrieved, this model extracts or generates the most precise answer from the content. For more information, refer to Which models to choose?.
Content Parser	Allows you to choose how documents are parsed and prepared for Knowledge AI. Select one of the following options: Default — advanced parser provided by Cognigy. For more information, refer to Advanced parser. Basic — lightweight parser for simple documents. For more information, refer to Basic parser. Azure AI Document Intelligence — advanced parser that uses Microsoft Azure AI for structured document processing. For more information, refer to Azure AI Document Intelligence.
Connection to Azure AI Document Intelligence	Allows you to configure a connection to Azure AI Document Intelligence if you selected Azure AI Document Intelligence as the content parser. Required for integrating with Azure services.

Translation settings

Setting	Description
Translation Provider	Allows you to select a translation provider: Microsoft Translator, Google Cloud Translation, or DeepL Translate Pro. For more information, refer to Real-time translation.
Translation Connection	Allows you to configure a connection for the selected translation provider. For more information, refer to Real-time translation.
Request Retries	Sets how often Cognigy attempts to call the translation provider if an error occurs during the initial request. For example, if you set it to `3`, Cognigy tries three times before giving up on a translation request.
Request Timeout	Sets how long Cognigy waits for a response from the translation provider after making a request, in milliseconds. If the provider doesn’t respond within this time frame, it’s considered a timeout.
Sentence Cache Expiry Timeout	Sets how long translations are kept in the cache before they’re considered outdated and removed. The default value is `86,400` seconds, which corresponds to 1 day. For no caching, set it to `0`.

Data redaction settings

Allows configuring data redaction settings for the project. For more information, refer to Data redaction.

Currency settings

Setting	Description
Set Standard Currency	Defines the default currency for the Goals feature when setting up the Revenue Earnings or Cost Savings metrics.

NLU settings

Setting	Description
Embedding Model
Embedding Model Provider	Allows you to select Cognigy to use the Cognigy NLU model, or to connect a third-party embedding model provider for intent recognition. The default value is `Cognigy`. If you want to connect to a third-party embedding model provider, refer to Intent recognition with external embedding model.
Yes/No Logic	Adds Yes/No logic in your flows to confirm and reject an intent, or the Yes/No type in Question nodes. The setting can be overridden at the flow level.
Positive Confirmation Words	Adds customized responses to confirm an intent and Question nodes. The setting can be overridden at the flow level.
Negative Confirmation Words	Adds customized responses to reject an intent and Question nodes. The setting can be overridden at the flow level.
Time Zone
Select Time Zone	Sets the time zone in which agents operate.
Intent Mapper
Case-Sensitive Intent Mapping	Allows the intent mapper to consider case sensitivity for all flows. Deactivate the setting to ignore casing. After changing this setting, retrain all flows by going to Design > Flows and clicking Train all Flows. If Train all Flows isn’t available, for version 2026.2 or earlier, set `FEATURE_TRAIN_ALL_PROJECT_FLOWS: "true"` in `values.yaml` for on-premises installations, or upgrade to version 2026.3 for SaaS. Case-sensitive mapping isn’t supported for English locales (US, Indian, UK, Canadian, Australian). Use the universal locale instead.
Thresholds
Intent Threshold	Sets the confidence threshold and reconfirmation threshold: Confidence Threshold — the score from which an intent is considered confirmed if a confirmation sentence is set. The default value is `0.4`. Reconfirmation Threshold — the lower confidence bound at which an Intent is reconfirmed. The default value is `0.2`. For example, if a user input scores `0.3`, the agent asks for reconfirmation. If the user input scores `0.5`, it’s confirmed automatically. For more information, refer to Thresholds. The setting can be overridden at the flow level.
System Slots
Enable Age Slots	Enables the recognition of age-related terms. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Enable Date Slots	Enables the recognition of date-related terms. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Enable Distance Slots	Enables the recognition of distance-related terms. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Enable Duration Slots	Enables the recognition of duration-related terms. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Enable Email Slots	Enables the recognition of email addresses. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Enable Money Slots	Enables the recognition of monetary values. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Enable Number Slots	Enables the recognition of numerical values. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Enable Percentage Slots	Enables the recognition of percentage values. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Enable Temperature Slots	Enables the recognition of temperature values. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Enable URL Slots	Enables the recognition of URLs. For more information, refer to System-defined slots. The setting can be overridden at the flow level.
Analytics
Collect	Activates collecting analytics from conversations.
Allow Data Only	Activates collecting analytics for messages containing only JSON data, without text input.

Live Agent Settings

Setting	Description
Overwrite Cognigy Live Agent Inbox	Allows you to override the default Cognigy Live Agent inbox.

Account and billing

Users and access

Organization management

Deployment

List of settings

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List of settings

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