- Define default values for your Project, such as currency, time zone, and thresholds.
- Control analytics and data collection.
- Configure NLU behavior, including Intent recognition, Slot extraction, and confirmation logic.
- Connect your AI Agent to external services such as translation providers and speech providers.
- Select models for Knowledge AI and Generative AI features.
- Configure the Live Agent inbox.
List of Settings
Generative AI Settings
Generative AI Settings
| Setting | Description |
|---|---|
| Enable Generative AI Features | Allows AI Agents to use Generative AI features. The setting is enabled by default. |
| AI Agent Node | Allows you to select the model for AI Agent Node interactions. |
| LLM Prompt Node | Allows you to select the model for LLM Prompt Node responses. |
| AI-Enhanced Outputs | Allows you to select the model that rephrases AI Agent outputs. |
| Design-Time LLM Features | Allows you to select the model used for design-time features, such as Flow, Lexicon, Intent sentence generation. By default, the Cognigy platform-provided LLM is used. |
| Conversation Analyzer | Allows you to select the model used by the Conversation Analyzer in Cognigy Insights to analyze session transcripts. If no model is selected, the Project’s default LLM is used. |
Voice Preview Settings
Voice Preview Settings
| Setting | Description |
|---|---|
| Speech Provider | Allows you to select a speech provider: Microsoft Azure Speech Services, Google Speech Service, Amazon Polly, Deepgram Speech Services, or ElevenLabs Speech Services. For more information, refer to Voice Preview Feature. |
| Speech Connection | Allows you to configure the connection for the chosen provider. For more information, refer to Voice Preview. |
Knowledge AI Settings
Knowledge AI Settings
| Setting | Description |
|---|---|
| Knowledge Search | Allows you to select the model for knowledge retrieval. This model is used to find the most relevant knowledge that match the user’s request. For more information, refer to Which Models to Choose?. |
| Answer Extraction | Allows you to select the model for answer generation. After relevant knowledge is retrieved, this model extracts or generates the most precise answer from the content. For more information, refer to Which Models to Choose?. |
| Document Processing | |
| Content Parser | Allows you to choose how documents are parsed and prepared for Knowledge AI. Select one of the following options:
|
| Connection to Azure AI Document Intelligence | Allows you to configure a connection to Azure AI Document Intelligence if you selected Azure AI Document Intelligence as the content parser. Required for integrating with Azure services. |
Translation Settings
Translation Settings
| Setting | Description |
|---|---|
| Translation Provider | Allows you to select a translation provider: Microsoft Translator, Google Cloud Translation, or DeepL Translate Pro. For more information, refer to Real-Time Translation Settings. |
| Translation Connection | Allows you to configure a connection for the selected translation provider. For more information, refer to Real-Time Translation Settings. |
| Request Retries | Sets how often Cognigy.AI attempts to call the translation provider if an error occurs during the initial request. For example, if you set it to 3, Cognigy.AI tries three times before giving up on a translation request. |
| Request Timeout | Sets how long Cognigy.AI waits for a response from the translation provider after making a request, in milliseconds. If the provider doesn’t respond within this time frame, it’s considered a timeout. |
| Sentence Cache Expiry Timeout | Sets how long translations are kept in the cache before they are considered outdated and removed. The default value is 86,400 seconds, which corresponds to 1 day. For no caching, set it to 0. |
Data Redaction Settings
Data Redaction Settings
Allows configuring data redaction settings for the Project. For more information, refer to Data Redaction.
Currency Settings
Currency Settings
| Setting | Description |
|---|---|
| Set Standard Currency | Defines the default currency for the Goals feature when setting up the Revenue Earnings or Cost Savings metrics. |
NLU Settings
NLU Settings
| Setting | Description |
|---|---|
| Embedding Model | |
| Embedding Model Provider | Allows you to select Cognigy to use the Cognigy.AI NLU model, or to connect a third-party embedding model provider for intent recognition. The default value is Cognigy. If you want to connect to a third-party embedding model provider, refer to Intent Recognition with External Embedding Model. |
| Yes/No logic | Adds Yes/No logic in your Flows to confirm and reject an Intent, or the Yes/No type in Question Nodes. The setting can be overridden at the Flow level. |
| Positive confirmation words | Adds customized responses to confirm an Intent and Question Nodes. The setting can be overridden at the Flow level. |
| Negative confirmation words | Adds customized responses to reject an Intent and Question Nodes. The setting can be overridden at the Flow level. |
| Timezone | |
| Select Timezone | Sets the time zone in which AI Agents operate. |
| Intent Mapper | |
| Enable Case-Sensitive Intent Mapping | Allows the Intent Mapper to consider case sensitivity for all Flows. Disable the setting to ignore casing. After changing this setting, retrain all Flows via Build > Flows > Train all Flows. If Train all Flows isn’t available, for version 2026.2 or earlier, set FEATURE_TRAIN_ALL_PROJECT_FLOWS: "true" in values.yaml for on-premises installations, or upgrade to version 2026.3 for SaaS. Note that case-sensitive mapping isn’t supported for English locales (US, Indian, UK, Canadian, Australian), use the universal Locale instead. |
| Thresholds | |
| Intent Threshold | Sets the confidence threshold and reconfirmation threshold:
0.3, the AI Agent asks for reconfirmation; if the user input scores 0.5, it will be confirmed automatically. For more information, refer to Thresholds. The setting can be overridden at the Flow level. |
| System Slots | |
| Enable Age Slots | Enables the recognition of age-related terms. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Enable Date Slots | Enables the recognition of date-related terms. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Enable Distance Slots | Enables the recognition of distance-related terms. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Enable Duration Slots | Enables the recognition of duration-related terms. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Enable Email Slots | Enables the recognition of email addresses. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Enable Money Slots | Enables the recognition of monetary values. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Enable Number Slots | Enables the recognition of numerical values. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Enable Percentage Slots | Enables the recognition of percentage values. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Enable Temperature Slots | Enables the recognition of temperature values. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Enable URL Slots | Enables the recognition of URLs. For more information, refer to System-Defined Slots. The setting can be overridden at the Flow level. |
| Analytics | |
| Collect | Enables collecting analytics from conversations. |
| Allow Data Only | Enables collecting analytics for messages containing only JSON data, without text input. |
Live Agent Settings
Live Agent Settings
| Setting | Description |
|---|---|
| Overwrite Cognigy Live Agent Inbox | Allows you to enable overriding the default Cognigy Live Agent inbox. |