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If you are using these models as custom models, switch to newer versions before the shutdown date:
  • Google Vertex AI: chat-bison@002, chat-bison@002, chat-bison-32k@002, code-bison@002,code-bison-32k@002,codechat-bison@002, codechat-bison-32k@002, text-bison@002, text-bison-32k@002 (removal date is October 9, 2024). For more information, read the Google Vertex AI documentation.
Refer to the list of all upcoming deprecations and removals on the Deprecations and Removals page.
  • AudioCodes Nodes and Generic Voice Nodes will be deprecated at the end of February 2025. After this time, you won’t be able to create new Nodes, but you can still edit or clone existing ones. Flows with these Nodes will continue to work after the deprecation date.
  • Webchat v2 has been deprecated in version 4.83 and will be retired in February 2026.

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4.85.1

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Cognigy.AI

Released September 23, 2024

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Bug Fixes

  • Fixed the issue where no output at all was generated when the AI Enhanced Outputs feature in the Say node was used.

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4.85.0

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Cognigy.AI

Released September 17, 2024

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Improvements

  • Added the name of the Knowledge Source to the Edit Knowledge Source window
  • Removed the GPT Conversation and Send Text Nodes. Note that if you are still using them, the Nodes in the existing Flows will continue to work

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Bug Fixes

  • Fixed the issue where sourceMetaData.sourceName in the topK object was incorrectly set manual type for a Knowledge Source, instead of displaying the name of the Knowledge Source
  • Fixed the issue where the gpt-3.5-turbo model was not marked as legacy in the Knowledge AI wizard
  • Fixed the issue where the Interaction Panel might freeze if a DATE Slot lacks a start date

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Cognigy Voice Gateway

Released September 17, 2024

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Improvements

  • Included new multilingual voices with support for additional locales for Microsoft and removed one deprecated voice

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Bug Fixes

  • Fixed the issue where the label for the speech service, specified for either text-to-speech or speech-to-text, was not applied correctly

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Cognigy Webchat

Released September 17, 2024

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Improvements

  • Updated the Webchat v3 widget to v3.4.0
  • Updated Demo Webchat with the latest version of Webchat v3.4.0

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Cognigy Live Agent

Released September 17, 2024

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Improvements

  • Added the option to sort unassigned conversations by displaying the oldest ones first
  • Extended the Live Agent OData endpoint limit using $skip and $top from 20 to 10,000 entries

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Bug Fixes

  • Fixed the issue where updating the Account Settings was not working
  • Fixed the issue where the Contact Profile without profile_id could not be updated

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Infrastructure

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Cognigy Voice Gateway

Customers using Deployments and DaemonSets will no longer receive updates.
  • The Deployment of feature-server will no longer be maintained. Migrate to StatefulSet
  • The DaemonSet of sbc-sip will no longer be maintained. Migrate to StatefulSet
  • The DaemonSet of sbc-rtp will no longer be maintained. Migrate to StatefulSet

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Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: