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Webchat v2 is deprecated and will be retired in February 2026. During this time, only important security updates will be provided for v2, with no further feature additions. Before support for Webchat v2 ends, migrate to Webchat v3.
Cognigy Webchat v2 is compatible with the browsers listed in the table.
BrowserVersion
Google Chrome66 or higher
Mozilla Firefox57 or higher
Microsoft Edge16 or higher
Safari11.1 or higher1
Note that some browsers may not support certain Webchat features. For example, the Enable speech-to-text feature, which adds a microphone button to the Webchat interface, is unavailable in Mozilla Firefox as voice input is not yet implemented in that browser.
1: Cognigy only supports Websockets on Safari, which means that the fallback to long-polling is not allowed.
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