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Service Nodes are used to:
  • Serve as connectors to APIs and databases. They assist in tasks such as accessing your user database to enhance the customization of your Flow.
  • Help to operate Flows that include handover logic.

Add Transcript Steps

The Add Transcript Steps Node adds a step for one of the conversation actors to simulate an input or output.

Check Agent Availability

The Check Agent Availability Node checks and reports the availability of agents with specific skills, or suggest an alternative response.

Close Handover

The Close Handover Node closes the handover conversation on the handover provider side and returns the user to the AI Agent.

Handover to Agent

With the Handover to Agent Node, AI Agents can hand transfer conversations to human agents in contact centers.

HTTP Request

The HTTP Request Node executes HTTP requests to other interfaces (APIs).

LLM Prompt

This Node combines the capabilities of the AI Agent Node and the legacy LLM Prompt Node by adding support for tools, image recognition, and conversation transcripts.

LLM Prompt (legacy)

With the LLM Prompt Node, you can use prompts with different LLMs to generate structured content for AI Agent responses.

MongoDB Nodes

A built-in MongoDB connector that you can use directly in the Flow. Includes different operations for MongoDB.

Microsoft SQL Nodes

A built-in Microsoft SQL connector that you can use directly in the Flow. Includes different operations for Microsoft SQL.

Set Handover Inactivity

The Set Handover Inactivity Node detects and handles user inactivity, freeing up capacity for the human agent team.
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