infoReceived - Cognigy Documentation

Emitted when an info message is received from the remote party during a call.

If the incoming info message contains a _transcription property, it is emitted as a transcription event instead and won’t trigger infoReceived.

Category

Info Message

Callback parameters

Parameter	Type	Description
`data`	`object`	The raw SIP INFO event data, containing `originator` (string) and `info` (object with `body` property).

The data object has the following structure:

Property	Type	Description
`originator`	`string`	Who sent the info message, for example, `'remote'`.
`info`	`object`	The SIP INFO message object. Use `info.body` to access the message body as a string.

Example

client.on('infoReceived', (data) => {
  console.log('Info received from:', data.originator);
  try {
    const parsed = JSON.parse(data.info.body);
    console.log('Parsed body:', parsed);
  } catch {
    console.log('Raw body:', data.info.body);
  }
});

More information

Last modified on November 11, 2026