Alerts

Alerts are created when errors happen in your account configuration. For example, your credentials from the speech provider need to be updated. To view alerts, select Alerts in the left-side menu of the Voice Gateway Self-Service Portal. Note that you can only filter by a maximum of the last 7 days.

Voice Gateway alerts page showing account configuration error notifications

Alert Types

The following types of alerts can appear on the Alerts page.

Alert Type	Alert Message	What to do?
Webhook status failure	`${url} returned ${status}`	Check why your webhook is unreachable.
Webhook connection failure	`failed to connect to ${url}`	Check why your webhook is unreachable and why the connection could be broken.
Webhook authentication failure	`authentication failure: ${url}`	Check why your webhook could not authenticate.
Webhook URL not found	`webhook url not found: ${url}`	Check if your webhook URL is still valid and exists.
Invalid app payload	`${url} return invalid app payload`	Check the payload that was sent to the Voice Gateway. Look for any abnormal payloads, and check Cognigy AI logs for validation or other errors.
TTS not provisioned	`text to speech credentials for ${vendor} have not been provisioned`	Check if the correct credentials are selected in the application. Ensure you review the selected label.
STT not provisioned	`speech to text credentials for ${vendor} have not been provisioned`	Check if the correct credentials are selected in the application. Ensure you review the selected label.
TTS failure	`text to speech request to ${vendor} failed; please check your speech credentials`	Check if your credentials are still valid, and if there are any request limits that have been reached.
STT failure	`speech to text request to ${vendor} failed; please check your speech credentials`	Check if your credentials are still valid, and if there are any request limits that have been reached.
Carrier not provisioned	`outbound call failure: no carriers have been provisioned`	Check if your phone number has a carrier attached, and ensure that your Outbound Call Routing rules have the carrier correctly provided.
Account call limit reached	`you have exceeded your account call limit of ${count}`	Check with your Customer Success Manager (CSM) or Support about the limitations of your contract.

Overview

Self-Service Portal

Outbound Calls

Features

References

Alert Types

​Alert Types

Alert Types