Description
This Node prefills a rating prompt with a specific value or updates it based on other actions or user inputs. Multiple Set Rating Nodes can be added to collect feedback at specific steps. You can combine this Node with the Request Rating Node. For example, add a Set Rating Node to prefill a rating prompt with a default value based on the user’s previous interactions with the AI Agent. Then, include the Request Rating Node to enable the user to confirm or change the rating value. In contrast to the Request Rating Node, the Set Rating Node doesn’t display a rating widget to the end user.Parameters
Track Ratings in Insights
To track how the rating changed during a user session, use Insights. On the Conversations Explorer page, examine the transcript details to see the final rating for the session. Also, explore the Overview and Engagement reports to assess trends in positive ratings for your Agent.Use Cases
Comparison of Rating Nodes
Comparison of Rating Nodes
The table shows use cases for Set Rating and Request Rating Nodes. These cases are divided into steps.