Cognigy introduces as of release Cognigy.AI (4.10.0) a new Flow Node "Request Rating".
The "Request Rating"-Node is used to request a rating. If the Node is triggered in your webchat conversation, you will see the rating dialog.
The configuration options and their functions are listed below:
|Rating Title||Define a custom title for the rating request dialog.|
|Rating Comment Text||Define a custom comment text for the rating request dialog.|
|Settings||- Label: Enter a name for your choice to the Node. Adding a Label replaces the bottom text line of a Node.
- Comment: Additional information about the Node.
- Analytics step: Enter a meaningful step name used as Annotation for the Step Explorer in Insights analytics.