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Request Rating

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Description

Cognigy introduces as of release Cognigy.AI (4.10.0) a new Flow Node "Request Rating".

Node selection menu

The "Request Rating"-Node is used to request a rating. If the Node is triggered in your webchat conversation, you will see the rating dialog.

Webchat rating dialog
""Request Rating"-Node configuration

Option

The configuration options and their functions are listed below:

Parameter Description
Rating Title Define a custom title for the rating request dialog.
Rating Comment Text Define a custom comment text for the rating request dialog.
Settings - Label: Enter a name for your choice to the Node. Adding a Label replaces the bottom text line of a Node.
- Comment: Additional information about the Node.
- Analytics step: Enter a meaningful step name used as Annotation for the Step Explorer in Insights analytics.
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