Analytics Data

Updated in 4.90 In a Code Node, you can modify certain parts of the analytics data to get more control of what exactly is written to analytics. You can access the analytics data in a Code Node by using the key analyticsdata. For example:

analyticsdata.intent = "test";

As of Cognigy.AI 4.91.0, the Understood Messages concept is deprecated. Use the Goals and Tasks concepts to evaluate whether your AI Agent understood a particular phrase. In Cognigy.AI 2025.19, the charts related to this concept were removed from Insights reports.As of Cognigy.AI 4.91.0, the understood field in the Cognigy.AI OData endpoint is deprecated. The understood field has been removed from the Cognigy.AI OData endpoint. Use the Goals collection in the Cognigy.AI OData endpoint.Refer to the list of all upcoming removals on the Deprecations and Removals page.

Analytics Data Fields

Field	Description	Type
intent	The intent that will be written to analytics. You can for instance modify this field to store the intent that was found in an executed Flow in analytics.	String
intentFlow	The ID of the Flow where the intent was found (main Flow or attached Flow).	String
intentScore	The score of the Intent that was found.	Number
inputText	The input text.	String
inputData	The input data object.	`{"key":"value"}`
state	The State the Flow is currently in.	String
slots	The slots that were found in the user’s input.	Object
completedGoals	A list of goals the user has completed.	List of Strings
understood	An input is considered `understood` if any of the following conditions are met: An Intent or Slot is identified. The input is marked as understood through the Nodes: Code, Overwrite Analytics, Search Extract Output, or AI Agent. The sentence type is `pAnswer`, `nAnswer`, or `Greeting` (if Confirmation Word logic is activated). An input is considered `not understood` if any of the following conditions are met: There is an active handover without triggering an Agent Copilot Whisper Flow. The message is explicitly marked as `Don't count` or `Null`.	Boolean
handoverEscalations	A counter of how many times the session was escalated from the AI Agent to a human agent.	Number
inHandoverRequest	A flag indicating whether a handover has been initiated but not yet accepted: `true` means waiting in the queue, `false` means there is no pending handover.	Boolean
inHandoverConversation	A flag indicating whether a human agent is actively handling the conversation: `true` means active handling, `false` means there is no human agent involvement.	Boolean
custom1	A custom field that can be set to any string value during Flow execution. Defaults to null.	String
custom2	A custom field that can be set to any string value during Flow execution. Defaults to null.	String
custom3	A custom field that can be set to any string value during Flow execution. Defaults to null.	String
custom4	A custom field that can be set to any string value during Flow execution. Defaults to null.	String
custom5	A custom field that can be set to any string value during Flow execution. Defaults to null.	String
custom6	A custom field that can be set to any string value during Flow execution. Defaults to null.	String
custom7	A custom field that can be set to any string value during Flow execution. Defaults to null.	String
custom8	A custom field that can be set to any string value during Flow execution. Defaults to null.	String
custom9	A custom field that can be set to any string value during Flow execution. Defaults to null.	String
custom10	A custom field that can be set to any string value during Flow execution. Defaults to null.	String

Custom Fields

Custom fields let you add extra data to your Analytics reports. This feature helps you analyze your data more deeply and get insights beyond the standard metrics. By customizing your data, you can make better decisions that fit your specific business needs and goals.

Limitations

The maximum length of a custom field is 1024 characters.

Store Complex Custom Data

For more complex data, you can use a string field object.In this example, custom1 stores a simple string value, while custom2 uses a JSON representation of the customData object to store more complex information.

const customData = {
  key: "value"
};

analyticsdata.custom1 = "userFocusGroup: focusGroup1";
analyticsdata.custom2 = JSON.stringify(customData);

Analytics Data Lifespan

The analyticsdata object is generated for each Flow Execution. This means that any data you store in the analyticsdata object (for example, a custom field) will only be stored in analytics for this Flow Execution. On the next Flow Execution, there will be a new analyticsdata object with a new Intent.

Overview

AI Agents

Human Escalation

Platform Features

For Developers

Administration and Installation

Analytics Data

Analytics Data

Custom Fields

Limitations

Analytics Data Lifespan

​Analytics Data

​Custom Fields

​Limitations

​Analytics Data Lifespan

Analytics Data

Custom Fields

Limitations

Analytics Data Lifespan