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You can send JSON-formatted output directly against your Endpoints for it to be output to the respective channels. The AI Default Channel is special in a way that content from the Default Channel is automatically converted into the correct payloads for all other channels. Using the Code Node, you can also send JSON-formatted output to the Endpoints for the AI Default Channel, and it will handle the conversion into the appropriate content. The required payload formats are described below.

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Payload Formats

Sends text to the Endpoint.
  • JSON Format
  • Say Node
  • Webchat
api.output("Your text", null);
Sends text and a number of quick reply buttons.
  • JSON Format
  • Say Node
  • Webchat
api.output(null, {
  "type": "quickReplies",
  "_cognigy": {
    "_default": {
      "_quickReplies": {
        "type": "quick_replies",
        "text": "Quick Reply Text",
        "quickReplies": [
          {
            "id": 111,
            "contentType": "postback",
            "payload": "Postback 1",
            "title": "Button 1",
            "imageUrl": "https://www.cognigy.com/hubfs/Cognigy.svg"
          },
          {
            "id": 112,
            "contentType": "phone_number",
            "payload": "+49123456",
            "title": "Button 2"
          },
          {
            "id": 112,
            "contentType": "trigger_intent",
            "payload": "",
            "title": "Button 3",
            "intentName": "Intent Name"
          }
        ]
      }
    }
  }
});
Outputs text with a list of buttons.
  • JSON Format
  • Say Node
  • Webchat
api.output(null, {
  "type": "buttons",
  "_cognigy": {
    "_default": {
      "_buttons": {
        "type": "buttons",
        "text": "Text with Buttons",
        "buttons": [
          {
            "id": 111,
            "payload": "Postback Value",
            "type": "postback",
            "title": "Postback Value Button"
          },
          {
            "id": 112,
            "payload": "",
            "type": "web_url",
            "title": "URL Button",
            "url": "https:\\\\google.com"
          },
          {
            "id": 113,
            "payload": "+491234567",
            "type": "phone_number",
            "title": "Phone Number Button"
          },
          {
            "id": 114,
            "payload": "",
            "type": "trigger_intent",
            "title": "Intent Button",
            "intentName": "Intent Name"
          }
        ]
      }
    }
  }
});
Outputs a list.
  • JSON Format
  • Say Node
  • Webchat
api.output(null, {
  "type": "list",
  "_cognigy": {
    "_default": {
      "_list": {
        "type": "list",
        "items": [
          {
            "title": "List Item 1",
            "subtitle": "Subtitle",
            "imageUrl": "https://www.cognigy.com/hubfs/Cognigy.svg",
            "defaultActionUrl": "",
            "imageAltText": "Alternate Text",
            "buttons": [
              {
                "type": "postback",
                "payload": "Postback Value",
                "title": "Postback Button"
              }
            ]
          },
          {
            "title": "List Item 2",
            "subtitle": "",
            "imageUrl": "",
            "defaultActionUrl": "",
            "buttons": [
              {
                "type": "web_url",
                "payload": "",
                "title": "URL Button",
                "url": "https:\\\\www.google.com"
              }
            ]
          },
          {
            "title": "List Item 3",
            "subtitle": "",
            "imageUrl": "",
            "defaultActionUrl": "",
            "buttons": [
              {
                "type": "phone_number",
                "payload": "+491234567",
                "title": "Phone Number Button"
              }
            ]
          },
          {
            "title": "List Item 4",
            "subtitle": "",
            "imageUrl": "",
            "defaultActionUrl": "",
            "buttons": [
              {
                "type": "trigger_intent",
                "payload": "",
                "title": "Intent Button",
                "intentName": "Intent Name"
              }
            ]
          }
        ],
        "button": {
          "type": "postback",
          "condition": "",
          "payload": "Postback value",
          "title": "Separate Button from List"
        }
      }
    }
  }
});
Outputs audio from a URL.
  • JSON Format
  • Say Node
  • Webchat
api.output(null, {
  "type": "audio",
  "_cognigy": {
    "_default": {
      "_audio": {
        "type": "audio",
        "audioUrl": "https://audio.test/test.wav"
      }
    }
  }
});
Outputs image from a URL.
  • JSON Format
  • Say Node
  • Webchat
api.output(null, {
  "type": "image",
  "_cognigy": {
    "_default": {
      "_image": {
        "type": "image",
        "imageUrl": "https://testURL.test/image.jpeg"
      }
    }
  }
});
Outputs video from a URL.
  • JSON Format
  • Say Node
  • Webchat
api.output(null, {
  "type": "video",
  "_cognigy": {
    "_default": {
      "_video": {
        "type": "video",
        "videoUrl": "https://www.youtube.com/watch?v=iGc3fekZQOw"
      }
    }
  }
});
Outputs an adaptive card.
  • JSON Format
  • Webchat
api.output(null, {
  "type": "adaptiveCard",
  "_cognigy": {
    "_default": {
      "_adaptiveCard": {
        "type": "adaptiveCard",
        "adaptiveCard": {
          "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
          "type": "AdaptiveCard",
          "body": [
            {
              "type": "TextBlock",
              "size": "Medium",
              "weight": "Bolder",
              "text": "Publish Adaptive Card Schema"
            },
            {
              "type": "ColumnSet",
              "columns": [
                {
                  "type": "Column",
                  "items": [
                    {
                      "type": "Image",
                      "style": "Person",
                      "url": "https://pbs.twimg.com/profile_images/3647943215/d7f12830b3c17a5a9e4afcc370e3a37e_400x400.jpeg",
                      "size": "Small"
                    }
                  ],
                  "width": "auto"
                },
                {
                  "type": "Column",
                  "items": [
                    {
                      "type": "TextBlock",
                      "weight": "Bolder",
                      "text": "Matt Hidinger",
                      "wrap": true
                    },
                    {
                      "type": "TextBlock",
                      "spacing": "None",
                      "text": "Created Tue, Feb 14, 2017",
                      "isSubtle": true,
                      "wrap": true
                    }
                  ],
                  "width": "stretch"
                }
              ]
            },
            {
              "type": "TextBlock",
              "text": "Publish Adaptive Card Schema easily.",
              "wrap": true
            },
            {
              "type": "Action.OpenUrl",
              "title": "View",
              "url": "https://adaptivecards.io"
            }
          ],
          "actions": [],
          "version": "1.5"
        }
      }
    }
  }
});